Team Leader

Job Title: Team Leader

**Salary**: £29,500 PA
Contract Type: Fixed Term 12 Months
Department: Registration
Location: London/ Hybrid

We’re currently planning for a return to hybrid working. We’re working with our teams to plan this, and for most roles this will mean a mix of office based and remote working.

Working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever possible. Please contact our resourcing team about the flexibility we could offer for this role.

We are continuing to review our ways of working, and our return to our offices in the coming months will be gradual and considered, with the well-being of our teams as our primary focus as well as moving forward with incorporating remote working into our future.

About Us
The Health and Care Professions Council is a UK-wide regulator, committed to delivering high quality, efficient regulation in order to protect the public. We regulate 15 professions, including paramedics, radiographers, occupational therapists, and biomedical scientists.
We regulate by:

- deciding what it takes to be a member of one of our professions.
- approving education programmes which will produce competent graduates who are safe to treat people.
- keeping an accurate register of people who are legally able to call themselves one of our 15 professions: and
- investigate when a professional isn’t meeting our expectations of safe practice and conduct.

Regulating and supporting our professions allows us to influence health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We use our voice to speak up for a healthy and inclusive working environment for our professions.
The HCPC is full of talented and committed people with a shared purpose of protecting the public. And while we’re all unique, we share something in common. It’s the values by which we live and work: Fair, Compassionate, Inclusive, Enterprising.

About the role

You will assist the Registration Manager with leading, managing and coaching a Registration Team within the department, as well as supporting the Registration Manager with the day-to-day running of a team and deputise for Registration Managers in their absence.

About you

Educated to a minimum GCSE or equivalent. Demonstrated knowledge and understanding in delivering results through a team working in a busy customer service, contact centre or call centre environment (or similar). The ability to lead, coach and motivate a customer service team to work effectively and consistently to achieve departmental and individual targets and provide a quality customer service to applicants, registrants and other stakeholders.

Main Tasks
- To assist the Registration Manager with leading, managing and coaching a Registration Team within the Registration Department.
- To support the Registration Manager with managing an operational team that covers the processes around registration. Contribute to developing and managing procedures to improve efficiency.
- Assist the Registration Manager with the day-to-day running of a Team within the Registration Department and to cover for other Team Leaders and deputise for Registration Managers in their absence.
- To motivate the team and deliver agreed operational and customer service targets, by monitoring workflow performance and quality against HCPC service standards. To assist team members with on the job training and to act as a mentor for team members.
- To assist with the training and management of a large team of Partners working for the Registration Team, providing support and advice on the registration procedures and legislation. This would include the management of Test of Competence / Aptitude Test appointments / CPD assessment days.
- Support the Registration Manager / Registration Managers in ensuring operational procedures for registration are carried out to the agreed HCPC standards in line with business targets and relevant legislation.
- To be knowledgeable regarding all aspects of the processes, procedures and work of the HCPC and to be familiar with the relevant legislation regarding registration processes.
- Respond to complaints and deal with complex scenarios.
- To understand the information security requirements for information accessed or processed in carrying out the duties of the role, treating the information with appropriate care as set out in the Information Classification and Handling Policy.
- To carry out the responsibilities of the post with due regard to the HCPC's Equality and Diversity Policy and to treat colleagues and other HCPC stakeholders with respect and dignity at all times.

Main Skills required
- Minimum GCSE or equivalent
- Demonstrated knowledge and understanding in delivering results through a team working in a busy customer service, contact centre or call centre environment (or similar).
- The ability to lead, coach and m