Telephone Booking Clerk

Applications are invited to join our dynamic Telephone Booking Team in the Referral & Booking Centre at Nevill Hall Hospital. You will be trained to deal with the many calls coming into the department from patients.

Saturday morning working on a rota system (currently 1 in 14) will be expected once fully trained.

The post-holder will be expected to provide a service to all acute service clinics within the Health Board.

An up-to-date knowledge of outpatient clinics will be required to make, amend and cancel appointments, handle straightforward queries. The post-holder will need a working knowledge of all clinic protocols in addition to any specific standards for each clinic/specialty.

The role will range from processing referral letters, updating waiting list entries, making calls to patients, answering telephone calls, booking appointments using the WPAS Patient Administration System and using direct and partial booked appointments.

Ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.