Application Support Consultant

2 days ago

London, United Kingdom CV Screen Full time

An annual salary of up to £42,000 + WFH + additional benefits is available depending on experience.

**Client**

You will join a creative and experienced team providing you with the opportunity to develop your skills within an exciting market and environment.

**What you will be doing**:

- Support our field organisations with the set up and mapping of connections to Online Travel Agencies’ booking platforms.
- Constantly educate our field operation on the best way to connect our customers to these third-party platforms.
- Investigate and analyse alerts & issues.
- Own & monitor key dashboards in order to spot and identify anomalies and exceptions as early as possible, before they ramp up to become a larger issue.
- Effective communication with key stakeholders, both internally & externally
- On occasions (~ 2-5 times per annum), there will be API urgencies that may require all hands-on deck.

**What you will need;**
- Vast experience in a technical support position in the software industry
- Good communication and networking skills with both Internal and External Stakeholders.
- Ability to articulate issues and answers accurately, succinctly and without ambiguity.
- Proficient in Excel and Powerpoint and able to learn other tools very quickly such as Camtasia, and/or WordPress.
- Any knowledge of j-son, XML and SQL to be able to analyse & interpret API responses and logs & messages from various platforms

**Who would the role suit?**

An experienced support technician with great communication skills, looking for a new challenge within a growing business and market, who not only offers fantastic benefits but a friendly, collaborative and rewarding environment

**Salary**

Annual salary of up to £42,000 + WFH

**Alternate Titles**

Software Support Consultant, Application Consultant, Software Consultant, Senior Software Technician

**Location
**London

Ben Cole of CV Screen is managing the recruitment of this position.

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