Retail Team Leader

Job Introduction
**Feed our customers and we’ll fuel your career.**

Are you passionate about delivering exceptional service in a busy fast-paced customer-focused environment? **Sodexo** at **North Devon District Hospital, Barnstaple, EX31 4JB** are seeking a motivated **Retail Team Leader** to oversee the daily operations of our retail outlets, ensuring a welcoming, hygienic, and pleasant experience for staff, patients, and visitors. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

**What you’ll do**:

- **Compliance and Safety Management**
Ensure adherence to food safety and health & safety legislation, company and client policies, and all compliance requirements including PPDS, allergens, calories, and menu planning. Maintain records for temperatures, HACCP, and safety protocols.
- **Operational Oversight and Quality Control**
Oversee food production quality, portion control, and specifications. Monitor stock levels, manage stock security and rotation, and ensure cleaning schedules and equipment maintenance are completed to the required standards.
- **Team Management and Development**
Compile duty rotas, allocate tasks, and manage HR responsibilities such as sickness monitoring, return-to-work interviews, and training. Conduct team huddles, performance reviews, and promote staff engagement.
- **Financial Accountability**
Manage the handling and security of cash in line with company procedures, investigate shortfalls, and ensure all financial processes are correctly documented.
- **Customer Service and Client Relations**
Act as the first line of contact for client inquiries, uphold high standards of customer care, and support staff training in delivering excellent customer service.

**What you bring**:
**Essential**:

- Strong Communication and Organizational Skills:

- Ability to communicate effectively at all levels and maintain a well-organised approach to tasks.
- Compliance and Safety Awareness:

- Ensure adherence to Sodexo and client policies and Health & Safety legislation.
- Commitment to Training and Standards:

- Willingness to undertake training as required and maintain high standards of personal hygiene.
- Relevant Experience and Qualifications:

- Barista experience and possession of a Level 3 Supervisor Food Safety Certificate.
- Attention to Service Excellence:

- Demonstrate the ability to meet service requirements while upholding professionalism and quality.

**Desirable**:

- NVQ Level 3 Hospitality & Catering
- NVQ Level 3 Management & Leadership

**What we offer**:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

- Unlimited access to an online platform offering mental health and wellbeing support.
- Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work-related issues or personal issues such as bereavement.
- Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
- The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
- Money Insights and financial benefits via the Salary Finance Platform.
- Save for your future by becoming a member of the Sodexo Retirement Plan
- A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
- Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
- Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
- Flexible and dynamic work environment.
- Competitive compensation.
- Full training and full protective uniform supplied.

About The Company
**About Sodexo**

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

Click here to read more about what we do to promote an inclusive culture.

Package Description
**Belong in a team. Thrive in service.**

**Fixed Term Contract - 6 months may extend**
- **36.75** hours per week
- Wk 1** Tues - Fri: 7am - 3pm**:

- Wk 2** Mon: 7am - 3pm, Tues - Thurs**:11:4