Patient Services Advisor

2 weeks ago

Brighouse, United Kingdom Rydings Hall Surgery Full time

**Job Summary**: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Job Responsibilities: Reception Provide an effective and efficient reception service Process appointment requests from patients by telephone and in person as per practice protocol Process visit/telephone advice requests Arrange and record hospital transport requests Registrations of new patients computer data entry and medical records. Process patients change of address computer data and medical records and have knowledge of practice area Process repeat prescription request in accordance with practice guidelines Record and deliver appropriate messages as necessary and as directed Inform and support patients to make choices with regards to their health care Refer and direct patients to appropriate services available To chaperone doctors/clinical staff when required Be able to cover all reception duties as necessary Keep reception areas tidy at all times Administration To have a thorough knowledge of all Practice procedures To work in accordance of written protocols Pulling/filing medical records and update as necessary Filing correspondence received in medical records Photocopy as requested Check, sort and file new patient paper medical records Process recall letters and associated paper / computer work Telephone Have working knowledge of telephone system, during and after hours Ensure practice mobile is charged regularly Information Technology Make use of information technology systems available within the practice Follow systems for data security and protection Identify and report potential problems and deficiencies of the computer system Other Tasks Ensure building security have thorough knowledge of doors/windows/alarm Make refreshments for doctors and colleagues on a rota Undertake such other duties, agreed through consultation, as are commensurate with the grade and job title of the post required from time to time by management Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

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