Customer Service Team Leader
2 weeks ago
Are you committed to excellent customer service and thrive in customer facing roles?
Maybe you have done a small amount of staff supervision and want to develop this further or perhaps you’re an experienced manager who wants to continue their journey in a company that offers a first class service?
If this sounds like you then it’s definitely worth reading on
Our clients are a large hospitality company based closed to Heathrow. They currently have two opportunities available within their team, firstly for a Customer Service Team Leader and secondly for a Customer Service Manager.
Main duties and responsibilities:
- Manage the customer areas in professional manner with the highest quality standards
- Supervision/ management of staff such as chefs, cleaners and waiting staff
- Manage cover for holidays and sickness
- Ensure excellent presentation of all team members
- Assist with/ manage staff training
- Promote a positive working environment, motivate staff and maintain team spirit
- Assume responsibility for the quality of food and beverage being served as well as the presentation of the customer areas
What you will have:
- Experience within a customer facing role
- Outstanding customer service and communication skills
- Some staff supervisory experience
- Good knowledge of health and safety and food safety
This is a 40 hour working week, 8 hour shifts to start anytime between 6am and 2pm Monday - Sunday, the business is really flexible on the shifts that you work, ideally this would include at least one Saturday or Sunday per week.
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