Logistics Coordinator

2 weeks ago

Nottingham, United Kingdom Appliance City Full time

For over thirty years, we have been supplying top brand kitchen appliances at incredibly competitive prices throughout the UK. We are now one of the largest independent appliance retailers, delivering premium products throughout the UK. Our ethos is built around sound advice, great service and competitive prices, which is why our customer retention is so good. We currently have a 4.7 out of 5 ‘Excellent’ customer satisfaction rating on Trustpilot and a five-star seller rating on Google. We are now recruiting for a

**Transport Resource Planner**

As an integral member of the Transport and Logistics Team, you will be at ease ensuring customer delivery targets are met by utilising route and transport resources and staff planning to achieve delivery optimisation and management of customer deliveries.

Key Responsibilities:
**Route Planning**
- Managing daily orders to meet nationwide delivery demands
- Plan effective routes for multi-drop drivers within lead-time expectations
- Ensure all runs depart as scheduled, advise customers and re-book if required
- Co-ordination of bulk trade deliveries with customers
- Managing driver allocation, loading boards and weekly schedules

**Third Party Logistics**
- Administration and management of orders with third party logistics partners
- Liaise with internal stakeholders and third-party logistics partners for timely delivery and despatch
- Build a working relationship with approved transport providers
- Maintain accurate documents for deliveries, collections and issue resolution
- Prepare/analyse reports on third-party logistics partners

**Customer Management**
- Ensure administration of Customer Data & Planning is kept up to date
- Develop issue resolution techniques to support customer demand
- Report on delivery analytics
- Book deliveries directly with customers, managing expectations at every step
- Appropriately escalate any customer issues that need resolving

**Fleet and Vehicle Management**
- Support management of vehicle requirements and maintenance schedules
- Ensure fleet optimisation and reliability
- Work cross-functionally with the wider logistics management team
- Effectively capture driver feedback to resolve any challenges or issues
- Work with wider Operations team to develop Driver communication

**KPI’s**
- Delivery lead times
- Fleet efficiency / cost per load
- Route planning
- Deliveries achieved OTIF
- Accurate administration

**Person Specification - Essential**
- Experience in an administrative role essential
- Self-motivated, confident when dealing with stakeholders at all levels
- Well organised with strong technical/analytical skills
- Proficient in Microsoft Packages
- Forge close working relationships across a broad spectrum of individuals
- Work independently as well as part of a team
- Proven record of meeting deadlines, prioritising multiple tasks
- Ability to articulate and present information verbally and written
- Flexible, adaptable and solution focused.
- Working Mon to Fri and 1 in 3 Saturdays

**Person Specification - Desirable**
- Experience of working in logistics
- Experience of working in a load planning role.
- Experience of working in a route planning role.

**Job Types**: Full-time, Part-time

Pay: £24,000.00-£29,000.00 per year

Additional pay:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

**Benefits**:

- Company pension
- Free parking
- On-site parking

**Experience**:

- Logistics: 5 years (preferred)

Work Location: In person

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