Aftersales Advisor

_**Batchelors Motor Group - Aftersales Advisor **_

**Job Overview**:
**The Main Duties**:

- Book customers in for their annual Service and MOT.
- Accurately gathering customer data and information about their car.
- Communicate with customer and our team to ensure deadlines are met.
- Upsell additional products or services to enhance customer satisfaction and revenue.
- Utilise software systems to manage customer interactions and sales data effectively.
- Demonstrate excellent phone etiquette when interacting with customers.
- Work with the car sales team to ensure a seamless transition from sales to aftersales support.
- Work with and support the Parts Department to deliver a seamless process.
- Ultimately have the enthusiasm to go above and beyond to deliver fantastic customer service.

**What we need from you**:

- Experience in either or both Service and Parts is a must.
- Excellent communication skills both verbal and written.
- A passion for great customer service and how this makes a customer feel about their experience.
- Exemplary time management.
- A can-do attitude and the enthusiasm for being in a great team.

**In return we offer you**:

- A Competitive Salary package (£26,000 to £29,000)
- A very achievable performance related bonus scheme
- Overtime paid at time and a half.
- Contributory Pension Scheme
- To be part of our family business working within a great driven but friendly team.
- Staff discount scheme
- 30 Days Holiday (Including All bank holidays)
- In house training with our team and through the Manufacturers we represent.

**Working Times**:
The standard working week is Monday to Friday 08:00 to 17:30

**Benefits**:

- Canteen
- Company events
- Company pension
- Referral programme
- Sick pay
- Store discount

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: In person