Digital Business Analyst

1 week ago

London, United Kingdom Boston Hale Full time

Business analysis, PIM system, E-Commerce, BA, Product Management

Our client, an exciting e-commerce company is looking for an experienced Business Analyst to join their established brand. For this client, ecommerce is a vital channel and is essential for business growth. This will have a key focus on Product ManagementSystems and business processes to power the customer experience of their website.

**Responsibilities**:

- Responsible for requirement gathering to optimise PIM system in our digital teams
- Integrating multiple systems, ensuring the right product information is on the websites
- Acting as point of contact for Digital Trade and Operations team
- Supporting adoption of new ways of working whilst assisting in solving data issues
- Building strong relationships with your own team as well as key people in the following departments: IT, Product (Buying and merchandising), Brand, Marketing, Creative, CSA (customer service advisors), Finance
- Supporting RFP processes, scoping, analysing integrations and implementations of 3rd party services

Essential Experience and Skills:

- A good understanding of the challenges and issues that the customers face when interacting with digital products
- Experience in facilitating and participating in workshop sessions with stakeholders
- Documented decisions and actions from meetings and follow-up with relevant team members or stakeholders
- Have supported a business through change which might be needed to deliver new requirements by working with the relevant departments
- Documented the requirements for customer experience changes on the website and the requirements for any business user activities

Business analysis, PIM system, E-Commerce, BA, Product Management

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