Logistical Operations Specialist

2 weeks ago

Reading, United Kingdom IQVIA Full time

Job Overview
Work performed is in accordance with ICH E6 Guideline for Good Clinical Practice.

Essential Functions
- Advise Project Management on correct shipping materials and documentation to order for global studies
- Coordinate any special arrangements with couriers
- Gather data from PM about kit contents, site lists, etc
- , during protocol design
- Prepare commercial invoices, letters of instruction, and letters to airport police, and oversee pre-printed air bills to supply to sites to ensure specimens will be shipped in compliance with each county’s regulations and each courier’s specifications
- Operate all courier systems to prepare package address labels, invoices and other associated documentation correctly, professionally and in a timely manner
- Liaise with courier IT departments to ensure prompt rectification of any system faults
- Ensure system upgrades are implemented with minimum impact to business
- Maintain all shipping machines address databanks and keep them up-to-date
- Liaise closely with the Project Management group to ensure accuracy of address details in QLIQVIA, particularly at study start-up
- QC all shipping documentation prior to shipping
- check shipments against manifest
- Track and trace shipments and follow up problem shipments to ensure they are progressed and delivered rapidly
- Monitor inventory level requirements and maintain a minimum operating stock level for all couriers’ material as required
- Train new staff in the operation of all courier systems
- Monitor processes within Logistics with a view to increasing quality and efficiency of current method of operation
- Produce all courier manifest reports each evening, ensuring that they are retained as a record
- Responsible for all record keeping and archiving of quality data
- Maintain filing and archiving system for all shipping material for all couriers used
- Maintain a record of returned/damaged shipments
- Produce monthly metrics reports relating to the Logistics group and Courier performance Maintain current knowledge of customs and shipping regulations/restrictions for import/export worldwide
- communicate changes effectively
- Maintain current knowledge regarding Dangerous Goods shipping
- Ensure that all paperwork generated by photocopying is done in a quality manner to provide a professional appearance, and that all faxed documentation is of a professional appearance prior to faxing
- Courier invoice exception resolutions for billing purposes Assist Finance with VAT obtaining VAT reports and recovery efforts
- Research and report on shipment and service inquiries from internal and external clients
- May have routine or ad-hoc contact with study Sponsor(s) Provide site address corrections data to PM for correction in source systems from Courier exception reports

**Qualifications**:

- High School Diploma or equivalent
- Other IATA certification in Dangerous Goods regulations
- 2 year of related experience.
- Good communication and problem-solving skills.
- Detail-oriented, thorough, and well-organized.
- Ability to grasp general concepts of import/export regulations.
- Ability to work in a fast-paced, high-stress environment.
- Ability to establish and maintain effective working relationships with co-workers, managers and clients.

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