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Support Coordinator
2 weeks ago
**Job Title: Support Coordinator**
**Hours: Full time (37.5 hours per week)**
**Contract Type: Permanent**
**Organisation: Home Group**
**This is not a Bath & North East Somerset Council Vacancy**
**Empowering customers to live rewarding and happy lives. That’s when it hits home.**
We have a fabulous job opportunity for you to join our awesome team. We support our brilliant customers to maintain a supported tenancy with the aim that they will be empowered to move on to a lower supported service or, into their own independent accommodation. Our aim is to deliver long-term positive solutions for the people we work with - and measure our success not by the number of people we support, but through the outcomes our customers achieve.
**Customer quote**
‘I really enjoyed the cooking healthy on a budget session and will definitely be making it again’
'I’ve signed up to do the HAP course because I know it will help me to become more independent and I want to be able to do things for myself'.
**About you**
You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative, positively influencing people from all different backgrounds.
You’ll help change our customer’s lives (and our services) for the better by undertaking risk assessments, support planning, goal setting and regular reviews. You’ll create bespoke and personalised support plans with and for your customers. Each plan will look to meet our customer’s individual needs and aspirations, making sure they meet safeguarding and confidentiality requirements. You’ll also have responsibility for working collaboratively with external agencies, to assess and engage support for our customers.
We empower our customers to develop the independent living skills they need, to successfully move on. Together we’ll make a difference
To make sure that we keep our records straight, and customers safe, it's really important that you are technologically savvy (or at the very least not a technophobe) You’ll be given the latest IT kit, which could include a Surface Pro tablet and smart phone, supported by our new online integrated IT system which means that you don’t have to be in the office as you can complete support plans on the go.
To make sure our customers are well supported, it would be great if you have worked in a supported housing environment before. However, if you have transferrable skills let us know in your cover letter how you can demonstrate your understanding of the challenges this role may present.
Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group
You’ll need to travel around to spend time with your customers, although the office is in Bath City Centre and in walking distance of the service. You could do this role using public transport, or if you drive and have access to a car that would also be amazing (we pay your expenses to cover this use) We may be able to support with travel and parking costs too.
We will support you to be the best you can be and our focus is growing our own talent. This can include career progression into another role or learning more about the role that you’re in.
You’ll have access to many benefits including discounts with over 900 retailers where you can save on the items and experiences that really matter to you and your family. We also offer salary sacrifice schemes for technology, cars and cycle to work. We have plenty of wellbeing opportunities for you with webinar’s, workshops and support.
**Be yourself at Home**
Home Group is committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too We’re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. We recognise and celebrate our differences, together we make Home Group a great place to work
- When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one._
**About our team**
You’ll be working alongside our fabulous team who are all super passionate about supporting customers to reach their goals and celebrating their achievements. To us we’re not just a team we’re a ‘work family’.
Our manager is Nick, has worked in Home Group for nearly 15 years, working across a variety of services within the South West
- he knows a thing or two about supported housing When not supporting her team to support our customers with their aspirations, Nick can be found walking the dog, working on the allotment and spending time with his family.
**Working hours**
We operate normal office hours across our Bath services with some flexibility so customers who work
