Transport Operator

**Transport Operator**

We are currently looking for Transport Operators on a 4o4o basic for both day and night shifts. You will be responsible for overseeing all aspects of the distribution and despatch process, including customer service and administration.

**Duties**
- Maintenance and Management of the Transport Management System (TMS).
- Ensure effective and efficient use of driver and vehicle resources.
- Ensuring customer requirements are administered in a timely, controlled and recorded manner.
- Liaise, support and develop effective working relationships with internal and external customers and suppliers.
- Promote effective and efficient standards of work, in order to comply with transport legislation, company policy and Health & Safety legislation.
- Promotion and adherence to site policy and procedure.
- Managing Driver hours, WTD rules.
- To carry out investigations or incident reports in relation to any vehicle incidents when necessary.
- Ensure all agency drivers are inducted correctly and Compliance is monitored.
- Manage tachograph infringements to ensure full compliance.
- Manage driver briefing / de-briefing including downloading driver digicards.
- Co-ordinate drivers including managing holiday and sickness cover.
- Query investigation and resolution.
- Preparing and submitting various KPI reports.
- Record, monitor & be proactive in achieving improved fuel efficiency and better MPG.
- Writing and issuing of any driver procedures and site processes.
- Cross functional interaction (Warehouse / Drivers or Contractors / Customers).
- Undertake any other duties that are reasonably requested.
- Participation in project work.

**Experience and Qualifications**
- Good communication skills are essential with the ability to express empathy with customers
- Excellent written and verbal skills are essential.
- Experience resolving disputes in a fair and calm manner and be able to identify issues, which could potentially become problematic and avoid situations arising.
- Report writing on Customer Service activity and proposed recommendations on how improvements could be made for the benefit of the company and its customers.
- planning or scheduling experience
- Knowledge of Drivers Hours, Tachograph and WTD legislation.
- Knowledge of Health & Safety.
- Knowledge of transport systems.
- Strong negotiating skills.
- Ability to grasp new ideas, develop and assist in implementing better working practices and methods.

**Skills**:

- Good spoken and written communication skills
- Confidence, tact and a persuasive manner
- Good organisational and time management skills
- Good 'people skills’ for working with a range of colleagues and customers.
- A professional manner
- Develop a level of trust and support with all colleagues to ensure conflict situations do not arise
- Excellent computer literacy (Microsoft Office, Word & Excel).
- Ability to work on own initiative, demonstrates organisational skills.
- Change management skills
- Commitment to role and site objectives.
- Always strive to improve personally and professionally.

**Additional Benefits**:

- Uniform & PPE provided
- Healthcare Cashplan for all employees and dependants, including dental, optical, physiotherapy, health screening, 24/7 counselling and more
- Employee perks: discount on trips, hotels, gyms, days out, restaurants, supermarkets and more
- Discount on mobile phone contracts with EE;
- Training opportunities and development plans

**A bit about us**:
At Menzies Distribution, we have been delivering across the UK since 1833. Today, we are Logistic UK’s most innovative business of the year, with a strong focus on the future, sustainability, and innovation - we keep moving forwards.