IT Support Assistant

Job Description

Do you want to join our Geo-data revolution? Fugro’s global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build and operate their assets more safely, sustainably and efficiently. But we’re always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative but work well within a team.

The role:
Imagine being at the forefront of IT support at Fugro, where every day brings new challenges and opportunities to shine As an IT Support Assistant, you'll be the go-to person for end-users across multiple offices, providing essential first-line technical support. You'll manage your own workload, ensuring that any system issues within the Fugro IT estate are promptly reported and resolved. Your days will be filled with tackling helpdesk tickets, keeping systems up to date and secure, and adhering to best security practices. Plus, you'll play a key role in training new and existing staff on the correct use of the IT system, all while contributing to the continuous improvement of processes. It's a dynamic role that blends technical expertise with proactive problem-solving and a commitment to learning and growth. Are you ready to take on this exciting challenge?

What we’re looking for:

- Relevant experience and/or qualifications in supporting end-user equipment, software and services.
- Experience working in a busy IT department.
- You enjoy using your technical expertise to resolve problems quickly and efficiently.
- You are confident of your own abilities and can escalate any technical issue in a timely manner.
- You are confident using a variety of IT systems and are comfortable training staff in the correct use of.

What we offer:
Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you’ll be able to do what you do best, better. Which should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm, your keen eye and can-do attitude. But bring your questions and opinions too. Because to be the world’s leading Geo-data specialist, we need the strength in depth that comes from a diverse, driven team.
- Extensive career & training opportunities
- Competitive salary accompanied by an attractive package, contributory pension scheme, life assurance and private medical insurance.
- 25 days annual leave.
- Option to buy or sell up to 5 days annual leave.
- Opportunity to lease a discounted electric car.
- Discounts portal.
- Flexible working hours.
- Cycle to work scheme.
- Subsidised canteen in Wallingford
- Our view on diversity, equity, and inclusion_

At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behaviour and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance, that makes us feel more connected to Fugro’s purpose ‘together create a safe and liveable world’ - and to each other.

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