Technical Support Engineer Saas

6 days ago

StainesuponThames, United Kingdom Huntress Full time

Technical Support Engineer (SaaS) - 12 Months
- Staines £150- £180 PAYE

**Responsibilities**:

- Customer advocate providing support to users/ administrators
- Manage and resolve all issues
- Assess, troubleshoot, resolve and provide root cause analysis for product issues
- Manage customers' expectations and experience in a way that results in high customer satisfaction
- Maintain technical expertise in assigned areas of product functionality and use expertise to help customers
- Become a Subject Matter Expert in assigned areas of product functionality and utilise that expertise effectively to help customers
- Create scripts to automate repetitive tasks or scripts to enable faster troubleshooting
- Suggest and implement improvements to internal processes

Skills/ Experience:

- Degree in Computer Science (or related technical degree)
- 2+ years experience in a similar role
- Advanced knowledge of Object
- oriented programming languages like Java
- Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
- Strong experience with relational databases (MySQL, Oracle)
- Strong experience using Linux/ Unix
- Demonstrated ability to understand the problem statement and troubleshoot complex technical issues

Desired Skills:

- Experience providing SaaS/ PaaS support
- Experience working with the ServiceNow platform
- A fundamental understanding of ITIL framework
- Experience in developing, maintaining or supporting Web Applications
- Knowledge of command line tools for log analysis such as awk, grep, sed etc.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

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