Social Media Assistant

2 weeks ago


Leeds Bradford Airport, United Kingdom Jet2.com and Jet2holidays Full time

Fixed Term
- 40 Hours

**Salary**
- Excellent

**Country**
- U.K

**What you will be doing...**
- Our
- **Social Media Assistant (Community Management)** will
- _Take Responsibility _to manage and support our community of followers across all of the social media platforms that we are active on; Facebook, Twitter, Instagram, Pinterest, YouTube and LinkedIn and including our Brand, Trade and Recruitment social media channels. Ensuring that the integrity of our brand reputation isn’t compromised and providing the VIP customer service that we are known for, this role is key to ensuring that customers have a positive experience with us at every touch point and continue to book with us time and time again.**Please note that this role will be offered as a 6 month Fixed Term Contract. You will work nights on a 4 on, 4 off rota basis. Full training will be given initially at our offices in Leeds City Centre then the role will be based at our offices at Leeds Bradford Airport.**

**What will you do in the role?**

Our
- **Social Media Assistant (Community Management) **will respond appropriately to public comments and private messages we receive through all social media channels and will provide advice and information as applicable in order to assist with customer queries. You will also:
- Ensure that all responses are within our agreed Service Level Agreements (SLAs)
- Ensure that all responses are aligned with our social tone of voice guidelines and are consistent with our brand personality
- Work closely with internal teams across the business to raise and resolve any issues that are brought to light via social media
- Share positive feedback or key insights obtained via our social media channels with the relevant areas of the business
- Escalate issues that have the potential to generate widespread negative sentiment/media coverage
- Support on our proactive outreach plan to help generate bookings

**What are the key skills/experience you’ll already have?**
- A good knowledge of the Social Media platforms that we operate on
- An enthusiasm for helping people, you’ll be proactive and pride yourself on problem-solving
- Previous experience in a customer service focused role would be really useful
- A keen eye for detail
- A desire to take responsibility
- Strong communication skills

**What can we offer you?**

We have been recognised as one of the
- **Top 50 Best Places to Work in the UK **on
- **Glassdoor **and offer our valued colleagues a range of benefits including:
- Competitive salary, with annual pay review
- Contributory pension scheme
- 26 days holiday (plus Bank Holidays)
- 3 x salary life assurance
- Cycle to Work Scheme
- Buy or Sell Annual Leave
- Access to Mental Health First Aiders
- Many retail discounts on - travel and leisure, health, and wellbeing, eating out, shopping and lifestyle

We offer an
- **excellent remuneration package** with
- **fantastic opportunities for progression** in a growing business.
- This is a great opportunity to be part of an exciting, forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.
- Help us to send our all-important customers on holiday with
- **_Jet2holidays_**

**Division**

**Careers With Us**
- Commercial Teams

**Careers Dept**
- Marketing

**Careers Team**
- Advertising PR & Social Media

**Business Area**
- Head Office and Support Functions

**Team**
- Marketing



  • Leeds, United Kingdom Page Personnel Finance Full time

    Page Personnel has partnered with a Property and Lettings organisation based in Leeds to assist in the recruitment of a Social Media Assistant to join the growing Marketing team. The Social Media Assistant will be responsible for delivering timely and relevantcontent across existing social media and the companies online channels. **Client Details** Page...


  • Bradford, United Kingdom MEDIA READS LIMITED Full time

    A marketing services company in Bradford is looking for a part-time Social Media and Marketing Manager, transitioning to a full-time role. The successful candidate will develop and implement social media strategies, manage content, and engage with the online community. The position requires strong communication skills, proficiency in social media marketing,...


  • Bradford, United Kingdom DT Groundworks Full time

    **Social Media & Marketing Assistant (Part-Time)** **Location**: Thornton (Bradford) **Schedule**: 3 days per week (Flexible) **About the Role**: We are seeking a creative and motivated **Social Media & Marketing Assistant** to join our team. You will manage social media platforms, create engaging content, and support marketing campaigns to help grow our...


  • Leeds, United Kingdom SOS Marketing Full time

    Are you passionate about engaging audiences on social media, with a flair for creative writing? SOS Marketing is looking to grow and your skills can help us achieve our goals! As a social media assistant, you will understand target markets and the various channels of social media, such as, LinkedIn, Facebook, Instagram and TikTok. You will have admirable...

  • Junior Social Media

    2 weeks ago


    Bradford, United Kingdom EnKahnz Full time

    Enkahnz is a growing vehicle customisation bodyshop and an opportunity for a creative Junior Social Media & Marketing Assistant has arisen. We are in the search for a Junior social media, & Marketing assistant with a great eye for detail with understanding of social media and e-commerce platforms such as Instagram and Ebay. What you’ll be responsible...


  • Bradford, United Kingdom The Care Pharmacy (Bradford) Full time

    **About us** The Care Pharmacy is a pharmacy based in Bradford but offering our services throughtout the UK. We are professional, agile, and our goal is to be market leaders in our sector with amazing customer service levels for all our patients. Our work environment includes: - Multiple Branches based in Yorkshire - Growth opportunities - A great team of...


  • Bradford, United Kingdom MUN by mehrunnisa Full time

    Job Overview: We are seeking a talented and creative Social Media Specialist to join our team. As a Social Media Specialist, you will be responsible for managing and executing our social media strategy, creating engaging content, and building a strong online presence for our brand. If you have a passion for social media and public relations, we want to hear...


  • Bradford, United Kingdom Michael Page Full time

    We are seeking a creative Social Media Manager to take the lead in managing and enhancing our digital presence within the FMCG industry. This role involves crafting engaging campaigns and strategies to connect with our audience effectively. Client Details The hiring company is a well-established organisation within the FMCG sector, recognised for its...


  • Bradford, United Kingdom Mayfair Worktops Full time

    **About Mayfair Worktops** At Mayfair Worktops we are a family run business with over 40 years’ experience in the stone industry and are now one of the premier producers of granite & quartz worktops in the country. We are a rapidly expanding, profitable company that are growing massively year on year. **Benefits of Social Media Specialist** - Superb...


  • Bradford, United Kingdom OhSo Yum Full time

    What are we looking for? - Previous experience in a Social Media role is essential - Previous Food industry experience would be preferred - A passion for social media - Strong writing skills - Flexible and adaptable to change - Strong relationship builder with wider teams - Ability to work under pressure and at a fast pace - Be open to change and challenge...