Asset and Configuration Administrator

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

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JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
We are looking for an Asset & Configuration Administrator within the ICT Desktop Support team based in Hellesdon, Norfolk. We're looking for someone with a can-do attitude, who really wants to make a difference to the service we provide and the people that we support.

**Main duties of the job**:
The duties and responsibilities associated with the role include
- Service request fulfilment and access management
- Service Asset and Configuration Management
- Knowledge Management
- Provision of excellent customer service
- Achievement of Service Level Agreement and KPIs
- Project and operational support, as and when required.
- Building laptops and base units on build station, preparation of equipment ready for issue to Field Support Technicians
- Decommissioning of desktop hardware and software
- Raising requisitions onto e-Procurement & monitoring outstanding purchase orders
- Liaising with purchase department over discrepancies, liaising with suppliers over returns
- Monitoring stock levels in stores reporting low levels
- Checking quantities and signing for the deliveries
- Checking that what has been delivered matchers the paperwork and PO
- Active contribution to the Continual Service Improvement Plan
- Part of Twice weekly delivery of equipment to our offices in Suffolk

**Working for our organisation**:
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

**Benefits**

Benefits included with this role are:

- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.

**Detailed job description and main responsibilities**:
General Duties and Responsibilities of all staff in the ICT Department. The list of duties and responsibilities presented here is not exhaustive, nor is it intended to be exclusive; it should be used as a guideline representing the typical responsibilities of the role. In the routine operations of ICT Service Delivery, it is expected that specific responsibilities and duties of this post-holder will change to meet the developing requirements of the service. Any such changes will be discussed between the post-holder and their manager, but the post-holder is expected to deliver on any reasonable requirement.

Please open the attached Job Description for further details.

**Person specification**:
**Skills**:
**Essential criteria**:

- Team working and customer service skills
- Ability to relate to all levels of staff in a professional

**Desirable criteria**:

- Ability to work in a stressful and busy environment

**Experieince**:
**Essential criteria**:

- Support of hardware/software
- asset management - relevant customer service
- Experience of working with Microsoft products on a daily basis

**Desirable criteria**:

- Relevant NHS/public sector procurment experieince

**Qualifications**:
**Essential criteria**:

- Relevant work experieince
- GCSE standard or equivalent in a computer related qualification

**Desirable criteria**:

- ITIL v3 Foundation

**Knowledge**:
**Essential criteria**:
**Desirable criteria**:

- The NHS and it’s Operational Structures, ITIL processes

**Other**:
**Essential criteria**:

- Organisational skills with attention to detail
- Clean driving licence
- EQUAL OPPORTUNITIES_
- Apart from its legal duties in relation to equality and diversity, the Trust recogn