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Sales and Service Advisor
2 weeks ago
There’s every chance you’ll have eaten our food, so why not share our success and come and work for us? Bidfood is a leading wholesale food distributor and the preferred supplier for over 6,000 customers across the UK, ranging from pubs to schools, from restaurants to care homes and everything in between.
We work as a team to provide every food option from quality ingredients to finished meals, including a number of own brand ranges as well as all the big brands and regional specialities. We believe in our food and we know that our people are so very important to our success.
The Sales and Customer Service teams are an integral part of our depot, responsible for meeting customer needs and exceeding expectations through the delivery of high standards. We are looking for self-motivated people who are passionate about getting things right and making a difference and thrive in being part of a busy team. The relationships you build with our customers are crucial, whether you are taking their order, positioning a new product range or dealing with an invoice query. You’ll need to have a key mix of skills including problem solving, influencing and be a natural communicator.
Our Sales team need to work accurately and efficiently to take our customer orders, optimise sales opportunities, and regularly analyse customer buying data to predict and meet future needs. In our Customer Service team, as well as being organised, flexible and driven to achieve results, you should also have confidence in handling customer complaints to reach the best possible outcome, by providing the appropriate solution.
In both of our teams, you’ll be speaking to our customers over the telephone, both inbound and outbound, so your ability to build rapport and listen attentively will be key to your success. You’ll be liaising and co-ordinating across our business to deliver for your customers, so being able to act efficiently and effectively should be second nature.
Working hours are between 8am and 5pm Monday to Friday with Saturday and Bank Holiday working on a rota basis. Our range of benefits is as you would expect - rewarding, value adding and are supportive of your wellbeing, from a company pension, to wellness programmes and employee discounts. The starting salary will be £20,000 which will rise to £22,880 upon successful completion of probation.
If you thrive in a fast paced and rewarding environment, love supporting customers and have passion and enthusiasm to make a difference, we look forward to hearing from you.
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£22,880.00 per year
**Benefits**:
- Company pension
- Employee discount
- On-site parking
- Referral programme
- Sick pay
- Store discounts
- Wellness programmes
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Gateshead, NE10 0QH: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service advisor: 1 year (preferred)
