Commercial Account Handler

The Gallagher Newcastle Office are seeking a Commercial Account Handler to join their established team based in the heart of the city Working together with experienced Account Executives, you will provide superb yet varied services to our many customers.Servicing your client accounts during the renewals process; admin, presentations, negotiating premiums and managing all paperwork.

This role sits within Gallagher's Commercial Broking Division, who provide carefully tailored business insurance, risk management and risk transfer solutions for large enterprises and multinationals. Reporting directly in to the Head of Office, you willwork with experienced Insurance Professionals and together provide outstanding service to our customers.

**Your Role**:

- Working in partnership with our Account Executives, to deliver the needs of your clients. First class interpersonal skills, dedicated to customer happiness and aware of maximising opportunities are critical to your success.
- Building renewals documents, reports, balancing the mid-term adjustments and crafting new quotes for customers. A high attention to detail is essential when dealing with this much information.
- Ensure client details are recorded accurately and entered onto Acturis quickly; this allows us to keep all client records accurate for audit purposes.
- Don't leave it too late Provide cover by renewal date to meet your client needs. Being organised, efficient and dedicated to your clients means you handle all of this on their behalf.
- Assist your clients with queries daily, confirm cover with the insurers, process policies and chase up outstanding documentation when required.
- Manage all account queries and credit control matters, highlighting any concerns to account managers on time.

**Your Skills, Experience and Qualifications**:

- Previous experience working with Commercial Lines insurance products gained in a broking, insurer or MGA environment.
- Holding or working towards one of the Chartered Insurance Institute Qualifications, Cert CII, Dip CII or ACII would be an advantage. Educated to GCSE standard or equivalent, with an intermediate knowledge of the commercial insurance industry.
- Previous experience in the insurance industry is crucial, as is having worked to targets within a regulated, measurable framework and achieved SLAs.
- Risk aware in handling customer information, 100% customer centric, focussed on the best possible outcome for our customers at all times.
- Due diligence and process driven to deadlines, task focused, results oriented and takes initiative when assisting team members
- Outstanding communication and interpersonal skills, confident when building and maintaining rapport, strong planning and analytical skills with high accuracy and attention to detail.
- Proficient in MS office, and Acturis experience would be advantageous.
- Eligible to work in the UK.

**What we offer you**:
We want Gallagher to be the organisation that all our people are proud to be a part of and where everyone can call themselves one of our team. Where our culture is embracing of difference, where you can be the best and, perhaps most importantly, be yourself.

We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group. By welcoming and encouraging diverse opinions and backgrounds within our organisation, we will have a healthier, more innovative and ultimatelymore profitable business.

We invest in our talent through leadership academies, mentoring opportunities, professional qualifications, and development programmes. We are able to provide our colleagues with a platform to build on existing knowledge and an opportunity to learn new skillsin a continuous improvement environment.

We provide a competitive benefits package, agile working, annual pay reviews, in addition to various flexible benefits (enhanced pension contributions, access to our discount portal and Gallagher Premiership Rugby Tickets to name a few).

**About Us**:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture motivated by The Gallagher Way, our set of shared values and guiding tenets. A culture drivenby our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures. As a member of our global brokerage team, you’ll help our clients address risk, protect assets and recover from losses.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourabletreatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.