Current jobs related to Webchat Agent - StokeonTrent - Advantis Credit Ltd

  • Webchat Agent

    6 days ago

    Stoke-on-Trent, United Kingdom Advantis Full time

    **Advantis is a leading debt collection company located in an historic grade 2 listed building in the heart of the city of Stoke-On-Trent. Our clients are some of the UK’s largest Utility, Retail and Government bodies. We have over 200 people across our teams who are all energetic, caring and have a good sense of humour, making us a great place to...

  • Telephone Agent

    1 week ago

    Walton-on-Thames, United Kingdom ARC Europe Ltd Full time

    Job description A great place to work as our employee reviews show! We will teach you everything you need to succeed in your role. You will also have the support of your manager and team from your first day and right through your career with us. - Help customers by dealing with queries/disputes. - Handling inbound and outbound calls & webchats. - Providing...

Webchat Agent

2 weeks ago

StokeonTrent, United Kingdom Advantis Credit Ltd Full time

**Location** - Stoke-On-Trent

**Hours **- Between 8am - 7pm Monday to Friday

Rotational shift pattern; Working 3 weeks 8-4.30 pm and 1 week 10.30-7 pm

**Salary** - £19,500 rising to £20,000 after probation period

**Here at Advantis we are always looking to grow our teams with talented people, just like you **If you are polite, professional and tenacious then we want to hear from you.**

**The role**:
We are looking for talented individuals to join our new and expanding webchat team.

As a webchat agent you will be responsible for handling all customer queries via our online chat services, understanding each customers needs and tailoring a personal response. You will play an active role in supporting our contact centre by collecting overdue payments and arranging payment plans. To be successful you will use your excellent communication and negotiation skills to reach the best and fair resolution for our customers.

You’ll be working in a fast-paced environment where ‘first time resolution’ lies at the heart of what we do. It is therefore important you are self-motivated, target driven and able to handle several chats at a time to ensure we provide the best possible customer journey whilst meeting our client expectations.

The role is challenging yet rewarding as you’ll be dealing with a variety of customers with different financial situations each day and tailoring solutions to help them on the road to financial recovery.

To help you launch your career with Advantis, we will provide in-depth induction training where you will quickly become an expert on the Credit Industry and our clients.

**The Skills you’ll need**:

- To demonstrate drive and enthusiasm
- Able to project a positive and friendly attitude
- Possess exceptional communication skills both verbally and written
- Confident, outgoing, and proactive
- Resilience, tenacity, and ability to work under pressure
- Shows self-motivation and be target focussed by meeting individual and team targets
- Have GCSE Maths and English grades A-C or equivalent
- Ideally previous webchat experience or up to 1 years’ experience within a customer service retail or hospitality role

**The Benefits**:

- Up to 33 days holiday (including bank holidays) and a defined contribution pension
- Employee awards, incentives, and events
- Employee Assistant Programme
- Long service awards
- Free onsite parking
- The location is only a short walk from Stoke city centre and the train station

**Job Types**: Full-time, Permanent

**Salary**: From £19,500.00 per year

Schedule:

- Day shift

**Education**:

- GCSE or equivalent (required)