Borders and Enforcement

**Details**:
**Reference number**:

- 256626**Salary**:

- £25,750 - £27,650- AHA is applicable on this role - see Further Information for more details.**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- HO - Borders and Enforcement - Immigration Enforcement**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time, Shift Working**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bedford - Yarlswood Removal CentreAbout the job

**Job summary**:

- Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on the Immigration Enforcement careers page.**Job description**:
The DET team operate within Immigration Removal Centres (IRCs), using face-to-face interaction to build relationships with those in detention and provide an important on-site link between people in detention and their case working teams, enhancing the quality and frequency of engagements between the Home Office and the people entering IRCs. Based within the centres, engaging with those in detention and on-site healthcare providers and suppliers, DETs are better placed to ensure that vulnerability issues are identified and managed at the earliest opportunity.

You will require excellent interpersonal skills to deal with different, and sometimes difficult situations. Self-confidence, organisation skills and personal integrity are also required within this challenging environment of a busy desk with at times, a high volume of work.

Due to the needs of the business, this role is only available on a full-time basis.

**Person specification**:
The role of the Engagement Officer is an Operational role that is interesting and challenging, demanding high levels of co-operation from those in detention, stakeholders, and suppliers.

Engagement Officers are expected to:

- Conduct face-to-face engagements with those in detention as required by caseworkers and management, this includes an initial induction engagement, service of paperwork, follow up engagements, Modern Slavery and associated assessments and Asylum Screening interviews. Officers will also discuss the options that residents have, including initiating referrals to returns schemes and building return plans, as well as outlining the consequences of non-compliance. Feeding back to caseworkers providing details and insight into resident mindset and behaviour. Recording all interactions on HO IT systems in an accurate and timely manner.
- Identify indicators of vulnerability, ensuring that they are recorded and managed in-line with existing policy and instructions, attending case conference meetings (multi-disciplinary telecom and local strategy meetings), ACDT reviews, immigration surgeries and resident consultative committee meetings as required.
- Provide case updates to residents at their request and managing your own portfolio of residents and associated workflow.
- Flag contract issues appropriately and in a timely manner to line manager or Compliance team.
- Contribute towards the compiling of management reports.
- Manage of Administrative Support Officers as required.
- Work closely with the Welfare Office within the immigration removal centre, dealing appropriately with any issues that arise. The Welfare Office is run by the service provider and is a key touchpoint for people to raise any concerns they may have.
- Complete asylum screening interviews remotely, when required.
- Conduct ad hoc administrative duties as required.

**Essential **Criteria**
- Strong verbal communication skills.
- Excellent interpersonal and organisational skills.
- Good attention to detail.
- Proactive, adaptable and motivated.

**Desirable** Criteria**
- IT skills with prior experience of Microsoft Office.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Making Effective Decisions
- Communicating and Influencing
- Managing a Quality Service
- Making Effective Decisions

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
- a Suitability of Statement (personal statement) (Maximum 250 words)
- provide one Behaviour example - 'Making Effective Decisions' (Maximum 250 words)

The Statement of Suitability (personal statement) should be