Receptionist - Caravan Park

1 week ago

Darlington, United Kingdom Cotterhill Limited Full time

Part-time, 4 days per week on a two-week shift rotation.
- Working every other weekend.
- 9-5pm.
- £13 per hour.

**The Receptionist**

The Receptionist role will require occasional travel around the parks so they will need a driving license and access to their own vehicle, however they will be predominantly based on Newbus Grange, working remotely for the other parks.

**The Receptionist is responsible for**:
**Customer Experience**
- Greeting and welcoming owners, visitors and contractors to the parks.
- General administrative tasks for the parks.
- Managing aged debt.
- Reporting and tracking warranty issues for new homes.
- Obtaining owner documentation to evidence that they are meeting the requirements of the license agreements e.g., proof of residence, proof of insurance.
- Updating management software.
- Actioning and communicating to the grounds team, customer requests such as gas bottles, electricity readings, van washes, pitch tidys.
- Collating and sharing owner feedback.
- Ensuring that the reception area is an inviting place to welcome customers into and that it is in keeping with the 5-star standards of the park

**Must Have’s**
- Extremely organised.
- Disciplined.
- A self-starter with high levels of initiative.
- Excellent communication skills.
- Experience working within a customer service and of complaint handling.
- Proficiency in the use of Microsoft Office programmes such as Excel, Outlook and Word.
- Experience of outbound calling customers.

**Desirable Skills, Attributes & Experience**
- Flexibility in their working pattern, to cover holidays etc. of colleagues and to provide support during busy periods.
- Must have the confidence to handle challenging situations and complaints.
- Ability to work independently in this fast paced and dynamic role.
- Reliable.
- Enthusiastic.
- Committed to seeing tasks through to completion.
- Professional and engaging.

**Job Types**: Part-time, Permanent

Pay: £13.00 per hour

Expected hours: 30 per week

**Benefits**:

- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking

Work Location: In person

Reference ID: Receptionist Newbus

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