Head of Housing Management

**ABOUT THE ROLE**

We are looking for a Head of Housing Management to lead the housing management elements of Social Interest Group’s housing services. You will inspire, lead, motivate, and guide a team of housing officers and frontline staff to ensure individual tenancies remain sustainable for as long as possible.

**ABOUT US**

The Social Interest Group (SIG) believes that good care and support make for better lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation, providing thousands of people with good-quality support and care in a range of residential, drop-in centers, community floating support settings (including in peoples own homes), probation settings and people who are in hospital awaiting discharge. We currently do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

**Benefits, including Non-Contractual Perks**
- 25 days annual leave, increasing with length of service
- Training and Development including access to courses, upskilling, and progression plans
- Medicash including discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme including counselling
- Reflect Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
- Life Assurance Scheme
- Cycle to work scheme
- Annual Staff Awards
- **If you have the passion, creativity, and tenacity to make a real difference to people’s lives, challenge stigma and make our communities safer, we would love to hear from you**_

**ABOUT YOU**

We are looking for someone who is driven to effectively communicate ideas, plans, and directions to a diverse range of stakeholders. You will be keen on problem solving, thinking outside the box and able to demonstrate initiative. We are looking for someone who is organised, with strong planning skills and can understand the nature of our work and our stakeholders.

**KEY RESPONSIBILITIES**
- Lead the housing management service delivery and service offer. Deliver reliable, repeatable, and consistent services that resident’s value and are satisfied with. Ensure continuous improvement.
- Help establish performance indicators and targets in all areas of operation and monitor performance against these targets.
- Identify areas of under-achievement or non-performance and take action to address them.
- Keep abreast of new regulatory standards and performance standards.
- Provide various leadership and line management duties.
- Write operational reports for internal and external stakeholders, with verbal and non-verbal delivery of communication.
- Ensure contractual obligations are followed by the business and all our stakeholders.
- Make effective use of management systems and data to inform decision making.
- Administration duties will vary.

**SIG Policies and Data Protection**
- Maintain confidentiality in line with organisational policy in respect to residents, participants, staff, and business sensitive information.
- Adhere to SIG policies and data protection at all times.
- Comply with Health, Safety, and Environmental procedures.
- Promote a positive psychologically informed environment within the workplace.

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.

**KEY CRITERIA**

What we are looking for:

- Extensive experience in a comparable role, including managing social housing services such as tenancy management, income management, debt recovery, voids and ASB
- Strong management and leadership experience
- Knowledge of relevant housing legislation and the current issues relating to social housing providers
- Ability to problem solve, make key decisions, and demonstrate initiative
- Customer service drive

What we would like, but not essential:

- Budget management
- Chartered Institute of Housing qualification
- Understanding of the need of vulnerable people and a passion to aid in the delivery of social justice

Please refer to the JDPS attached for more details on the role and our requirements.

**WORKING FOR US**

**Our Values**

Ambition - Eager to succeed and to accomplish as much as possible for our people

Empowerment - Giving staff and the people we support the tools, training, and information they need to achieve their potential

Transparency - Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff

Inclusivity - Listening to, underst