Holiday Letting Coordinator

**Employment Type**:
12 month fixed term contract

**Hours of Work**:
(Part Time) 30 hours per week over 4 days - Mon-Saturday 9:00 -17:00, every other Saturday
- _

**Location**:
You’ll work from our office in Holkham.
- Please be aware that you will need to hold a full driving licence and be comfortable traveling regularly, and occasionally out of area, to fulfil your duties._

**What will you be doing?**

The Managed Services team’s mission is to make sure our frontline services run as smoothly as possible. The team ensures we offer the best experience to our homeowners and guests - always with the view of going above and beyond their expectations. If a guest or homeowner reports an issue with housekeeping or maintenance standards, it will be your responsibility as the coordinator put a plan into action to resolve the problem.

As our Holiday Letting Coordinator, you will be responsible for:

- Assisting guests before, and during their stay, answering queries and solving any problems they have.
- Coordinating our field-based cleaners, housekeepers, gardeners, and maintenance contractors, and prioritising their workload on busy change over days
- Providing accurate timescales for when the properties will be prepared and ready to receive guests.
- Managing complaints or feedback regarding housekeeping standards and overseeing the issue until we reach a satisfactory outcome with the guest or homeowner
- Keeping accurate records and ensuring the admin systems are updated with accurate notes
- Heading out the office and to meet our homeowners, assist guests, or perform property cleaning spot checks.
- Ensuring that all the services we’ve delivered are coded and charged at the correct rate.

**What are we looking for?**
- An enthusiastic, friendly and welcoming team player with previous customer service experience
- Strong admin and organisational skills to help us deliver our service a high standard
- A resilient character who is happy dealing with challenging queries and motivated to achieve a positive resolution
- Outstanding attention to detail, communication and someone who is comfortable setting expectations
- Someone who isn't afraid to get hands on and take on tasks outside of their usual day-to-day responsibilities
- Previous experience in property services, housing management, or facilities might be helpful, but not essential

**In return, we offer**:
Apart from joining a rapidly growing company with a great culture and a big focus on employee development, the great news is we also offer competitive salaries and benefits which we feel look after our team well. These include:

- 25 days’ paid holidays plus bank holiday (pro rata)
- A day off for your or a loved one’s birthday
- £500 paid towards a holiday of your choice
- A paid day to volunteer with a charity of your choice
- Friends and family discount scheme
- Life assurance for your peace of mind
- Social clubs - whether you’re into pets, fitness, gardening, sustainability, nutrition etc, there's something for everyone
- Great social events - we are well known for our Christmas parties

**About Us**

We're Travel Chapter - a market leader in self-catering holidays.

Having evolved from a small South West holiday letting agency to a UK network of travel brands, we pride ourselves on delivering the very best service to our customers and property owners alike. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.

We are passionate about what we do, and we like to have fun whilst doing it. We take a common-sense approach to getting things done. We get things wrong at times and that’s ok We learn from it and adapt, remembering to stay curious and never stop evolving.