Reception Supervisor

2 weeks ago

Edinburgh, United Kingdom Holiday Inn Edinburgh Full time

**Reception Supervisor**:
**HI Edinburgh****:
**The Opportunity**

**Responsibilities**:

- Manage and supervise the daily operations of the hotel reception, ensuring high standards are met.
- Provide guidance and support to the reception team, ensuring they are trained and motivated to deliver exceptional guest experiences.
- Coordinate with other departments to ensure smooth guest experiences, including room reservations, housekeeping, and maintenance.
- Handle guest complaints and inquiries, resolving issues in a timely and professional manner.
- Monitor the occupancy levels and revenue of the hotel and adjust staffing levels accordingly.
- Ensure accurate billing and payment procedures are followed.
- Monitor and manage the hotel's online reputation by responding to guest reviews and feedback.

**Benefits**
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG Employee Room Benefit Programme across their global portfolio. (T&Cs apply).
- Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
- Refer a friend scheme from £500 to £1000 per referral.
- Hospital Plan.
- Online Health Portal.
- Eye Care.
- Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Pension Scheme.
- Free meals on duty.
- Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
- Previous experience in a hotel reception or front office role, with supervisory experience preferred.
- Excellent communication and interpersonal skills.
- Strong leadership and team management skills.
- Ability to work effectively under pressure and handle multiple tasks.
- Knowledge of hotel reservation and management systems.
- Excellent problem-solving skills.
- Flexibility to work a variety of shifts, including weekends and holidays.
- A commitment to delivering exceptional customer service.

**Hotel**

Our hotel, the Holiday Inn Edinburgh, is ideally located midway between Edinburgh Airport and the city centre, making it a perfect base to explore all the attractions and sights that Edinburgh has to offer. Our Academy Conference Centre offers 14 meeting rooms, located on the 5th floor of the hotel with panoramic views of the Pentland Hills, accommodating up to 120 guests.

Our hotel boasts 303 bedrooms, including Executive and Family rooms. Our dining options include the excellent Traders Restaurant, a café, and a relaxing bar. We also offer a fully equipped gymnasium, swimming pool, sauna, and spa to help you relax and unwind.

**About us

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