Moj Portal and Credit Hire Handler

**Join Our Team at Bike Assist Legal - MOJ Portal and Credit Hire Handler**

Bike Assist Legal, a leading motorcycle personal injury specialist, is seeking a skilled MOJ Portal and Credit Hire Handler to join our dedicated team. If you are passionate about personal injury, RTA claims, and credit hire, and have a keen eye for detail, we have an excellent opportunity for you to contribute to the success of our firm.

**The Role**:
As an MOJ Portal and Credit Hire Handler, you will manage a caseload of MOJ Portal claims, specifically focusing on Credit Hire and Storage and Recovery claims. Your responsibilities will include:

- Following the MOJ process, PI Protocol, and CPR Rules.
- Handling inbound new claim client notifications/enquiries and providing advice.
- Conducting initial searches/investigations, submitting CNFs, and securing client instructions.
- Making necessary investigations/research on liability and quantum using tools such as Lawtel, Kemp, etc.
- Progressing cases in line with the firm’s procedures and protocol, reviewing compliance.
- Identifying cases where litigation may be tactically beneficial and referring them accordingly.
- Providing clients with professional legal advice, obtaining formal instructions.
- Employing relevant strategy for credit hire, storage, and recovery within the MOJ.
- Responding promptly to incoming calls and correspondence.
- Liaising with third parties, medical agencies, experts, insurers, and relevant parties to progress cases.
- Attending court hearings, making representations, and instructing Barristers when necessary.
- Keeping abreast of developments in credit hire and personal injury, sharing knowledge within the team.
- Achieving and exceeding various targets set by the firm.

**Knowledge and Experience**:

- Background in handling personal injury, RTA, and credit hire claims.
- Previous experience managing a caseload of Fast Track RTA Portal claims, including credit hire.
- Working knowledge of the ABI/GTA.
- Proficiency in handling credit hire claims outside of the GTA within the MOJ portal framework.
- Competency with case management systems, MS Office, and Outlook.
- Good understanding of claims processes and procedures.
- Excellent technical claims knowledge.
- Positive and enthusiastic attitude.
- Ability to work independently and under pressure.
- Strong relationship-building skills with clients.
- Organizational skills and attention to detail.
- Focus on delivering quality service to clients and the firm.

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£28,000.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Financial planning services
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Referral programme
- Store discount
- Work from home

Schedule:

- Flexitime
- Monday to Friday
- Overtime
- Weekend availability

**Experience**:

- Claims Processing: 1 year (preferred)
- personal injury, RTA, and credit hire claims: 1 year (preferred)
- ABI/GTA: 1 year (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person