Current jobs related to Customer Representative - Saffron Walden - Nationwide

  • Senior Customer Service Representative

    1 day ago

    Saffron Walden, United Kingdom Saffron Building Society Full time

    FINANCIAL SERVICES EXPERIENCE REQUIRED **About Us** We all know happiness comes from within. And it’s no different with Money Happiness. It starts right here! At Saffron BS we’re ready to build it, inspire it and celebrate it with our members, people and communities. So whatever that 'happy’ is - from picking up the keys, to saving for that big day...

  • Member Representative

    1 day ago

    Saffron Walden, United Kingdom Saffron Building Society Full time

    We all know happiness comes from within. And it’s no different with Money Happiness. It starts right here! At Saffron BS we’re ready to build it, inspire it and celebrate it with our members, people and communities. So whatever that ‘happy’ is - from picking up the keys, to saving for that big day - we’re here with open arms, curious minds and the...

  • Member Representative

    1 day ago

    Saffron Walden, United Kingdom Saffron Building Society Full time

    **About Us** We all know happiness comes from within. And it’s no different with Money Happiness. It starts right here! At Saffron BS we’re ready to build it, inspire it and celebrate it with our members, people and communities. So whatever that 'happy’ is - from picking up the keys, to saving for that big day - we’re here with open arms, curious...

  • Sales Executive

    2 weeks ago

    Saffron Walden, United Kingdom Adecco Full time

    Adecco is delighted to be recruiting for a Sales Executive on behalf of our client based in Saffron Walden! Are you ready to take your career to the next level? This is a fantastic opportunity to join a thriving team where your ambition and drive will be rewarded with uncapped commission! About the Role As a Sales Executive, you'll be at the forefront of...

  • Part-time Sales Assistant

    1 week ago

    Saffron Walden, United Kingdom Robert Dyas Full time

    **Sales Assistant Role**: 13.25 hours per week - Additional hours available. Weekends only. **Working hours**: **Saturday**: 9am - 5:30pm **Sunday**: 10am - 4pm Be a Retail Star with Robert Dyas! This is your opportunity to represent Robert Dyas and the Theo Paphitis Retail Group with passion and enthusiasm. Dive deep into our products, understand our...

  • Part-time Sales Assistant

    1 week ago

    Saffron Walden, United Kingdom Robert Dyas Full time

    **Sales Assistant Role**: 13.25 hours per week - Weekends only. **Working hours currently available**: **Saturday**: 9:00 - 17:30 **Sunday**: 10:00 - 16:00 Be a Retail Star with Robert Dyas! This is your opportunity to represent Robert Dyas and the Theo Paphitis Retail Group with passion and enthusiasm. Dive deep into our products, understand our customers'...

  • Food Services Assistant

    1 day ago

    Saffron Walden, United Kingdom Appcastenterprise Full time

    We are recruiting an enthusiastic Food Service Assistant who is passionate about exceptional food and world-class customer service for ESS on a part time basis As a Food Service Assistant, you will support our catering team to help us deliver truly incredible food experiences. In return, you will have the opportunity to progress your catering career with a...

  • Food Service Assistant

    2 weeks ago

    Saffron Walden, United Kingdom Compass Group Full time

    We"re recruiting an enthusiastic Food Service Assistant who is passionate about exceptional food and world-class customer service for Defence on a part time basis, working 34 per week. As a Food Service Assistant, you will support our catering team to help us deliver truly incredible food experiences. In return, you"ll have the opportunity to progress your...

  • Food Service Assistant

    1 day ago

    Saffron Walden, United Kingdom Appcastenterprise Full time

    We"re recruiting an enthusiastic Food Service Assistant who is passionate about exceptional food and world-class customer service for Defence on a part time basis, working 34 per week. As a Food Service Assistant, you will support our catering team to help us deliver truly incredible food experiences. In return, you"ll have the opportunity to progress your...

  • Bar Personnel

    1 day ago

    Saffron Walden, United Kingdom Appcastenterprise Full time

    We"re currently recruiting for talented Bar Personnel to help us create beautifully crafted drinks and provide exceptional customer service for Defence on a part time basis, working 13.5 per week. As Bar Personnel, you will use your skills to deliver first class service and perfectly presented drinks to our customers. You"ll get given every opportunity to...

Customer Representative

2 weeks ago

Saffron Walden, United Kingdom Nationwide Full time

It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team.

We need a **Customer Representative** for our branch in** Saffron Walden**.** This branch is a multiskilled location and closed to the public every Monday and Thursday. On these closure days you will be primarily supporting customer by taking calls on our savings line; however, banking support will also be required. Providing the same level of exceptional service to our customers with their everyday banking & savings enquiries but over the phone.

This role is a **permanent position**working full time, 35 hours per week, Monday to Saturday.

**More rewarding**. From 1 July 2025, salaries for this role will increase to £25250

If this role is advertised as part time the salary will be pro rata.

Your training will be based virtually in branch.

Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.

**What you’ll be doing**:
What is important is to know every branch is different, and we are all in this together working to have the best version of our branches

What can’t a Customer Representative do This is the great part about this role, it’s so versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. A large part of the role will be dealing with customer queries through our various channels including online and via the phone. Working in this branch 1/2 days of your role will include taking customer calls only.

We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.

**On your multiskilled days you will**:

- Build meaningful relationships with customers via their preferred channel of choice.
- Navigate the world of banking and savings, providing expert guidance and support to customers over the phone
- Solve customer queries and turn challenges into opportunities to deliver customer satisfaction in every call
- Thrive in a fast-paced environment where your decisions can make a real difference in people’s lives.
- Experience the exhilaration of working in a sector that’s constantly evolving, with new technologies and trends to conquer, allowing you to stay ahead of the curve by mastering the latest product and process regulations.
- Embrace the challenge of meeting our goals, with the satisfaction of knowing you're helping to shape the future of Multiskilled Banking.

**About you**:
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our customers are made up of so many different kinds of people and we want our employees to be just as diverse.

We are the front line in protecting our customers, building our society

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

- **Feel what customers feel** - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- **Say it straight** - We are brave in speaking out and saying what we think - we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- **Push for better** - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- **Get it done** - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

**The extras you’ll get**:
There are all sorts of employee benefits available at Nationwide, including:

- A personal pension - if you put in 7% of your salary, we’ll top up by a further 16%
- Up to 2 days of paid volunteering a year
- 25 days holiday, pro rata
- Life assurance worth 8x your salary
- A great selection of additional benefits through our salary sacrifice scheme
- Access to an annual performance related bonus
- Access to training to help you develop and progress your career.
- Wellhub - Access to a range of free and paid options for health and wellness

**Banking - but fairer, more rewarding, and for the good of society**:
We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their li