Administrator

**Changing the way people think about waste.**

At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's sharedby our 10,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. And it's why we're the UK's No. 1 choice for business waste management

Help us make a difference as a Membership Coordinator, which has a hybrid working model of 3 days in the office and 2 at home and the office is based in Stratford Upon Avon (CV37 0HR).

**A quick look at the role.**

The Membership Coordinator is a varied role providing membership support to the Packaging and WEEE (Waste Electrical and Electronic Equipment Recycling) compliance scheme function. The role will involve organising and actioning customer mailings, collatingcontent and publishing the quarterly newsletter, sending out compliance certificates and supporting the execution with any other customer tasks such as questionnaires.

While the role is focused on customer facing interactions, the role will also include wider general administrative tasks with the compliance team and there is a requirement to be flexible at all times.

The role is Monday to Friday and will have the flexibility to work to a hybrid model with potentially 3 days in the office and 2 from home or alternative location.

**Why it's an opportunity not to be wasted.**
- Be responsible for membership communications and be the first point of contact for member queries. In order to achieve this, the Membership Coordinator will
- Plan all current and potential customer mailings.
- Ensure all customer details are up to date and current.
- Work with compliance managers to ensure the newsletter content is provided and in time.
- Manage compliments and customer complaints.
- Plus much more...
- Provide administrative support to ensure smooth running of schemes. This will include
- Manage all inboxes and respond within 24 hours (where possible).
- Verify member registration details via different support sites.
- Receipt all documents required for registration.
- Support Packaging & WEEE Schemes by -- Undertaking pre-checks for packaging and WEEE registration.
- Record monthly and quarterly data return.
- Prepare invoices and provide first line contact to resolve any invoice queries with the support of credit control and compliance managers.
- Reconcile invoices against membership requirements.
- Communicate any service challenges and escalate where appropriate.

**Requirements**:
**Here's what we require**:

- Strong administration experience in a fast paced environment.
- Flexible to alternate between tasks on a daily basis and adaptable to change.
- Loyal and trustworthy.
- Experience in dealing with customers and being the first point of contact.
- Experience in generating, checking and sending mailing communications to customers.
- Knowledge of Producer Responsibility Regulations or similar is desirable.
- Strong Excel skills are desirable such as ‘V-lookups' and ‘IF Statements'.
- Experience of working with large data files would be advantageous.

**The New Business Executive must be**:

- Well organised with excellent attention to detail.
- Able to manage their own workload effectively while keeping to strict deadlines.
- Able to communicate with conviction, plan with precision and most importantly, play well with others.
- Comfortable with making decisions through the gathering of data and developing rationale for the decision made.
- Confident and assertive.
- Robust and resilient while being able to absorb pressure and respond positively.

**Benefits**

**And here's why you'll love it at Biffa.**
- Competitive salary.
- Company vehicle or car allowance.
- Ongoing career development and coaching - because if you don't grow, we don't grow.
- Generous pension scheme.
- Medical and dental scheme.
- Retail and leisure discounts.
- Holiday and travel discounts.
- Bike to work scheme.
- Plus much more......

**Dedicated to diversity.**

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn.