Retail Shop Assistant

**Retail Shop Assistant**

**Join Our Team at the Megastore Gateshead**

Do you have a passion for retail and a drive to offer exceptional service? Are you excited to be part of a dynamic, growing store that is leading the way in ethical and affordable shopping?

Daisy Chain's Gateshead Megastore is a vibrant hub of innovative charity retail and sustainable shopping practices with all proceeds supporting autistic and neurodivergent individuals.

We're looking for Store Assistants who share our commitment to inclusivity and excellence. Whether you're experienced in retail or looking for a fresh start, this is your chance to be part of something special.

**Job brief**

We are looking for a Retail Shop Assistant with the ability to work in our Megastore in Gateshead. You will bring experience, energy and enthusiasm to the role supporting the management team with the day-to-day retail activities of the shop. As part of a dynamic team, you will help drive sales, and support shop operations. Retail experience, excellent customer service, and strong organisational skills are all essential requirements for this role.
- Hours
- Salary
- £23,000 per annum (or pro rata if part time hours)

**Key Tasks**

Providing exceptional customer service, assisting with stock management and merchandising and contributing to a positive, welcoming atmosphere. In addition:

- Process donations so that they meet required standards and are ready for sale.
- Always maintain high volumes of stock on the shop floor through regular replenishment.
- Always achieve maximum sales.
- Ensure that the high standard of service to customers is always maintained.
- Operate the tills to process customer purchases.
- Ensure that all Daisy Chains till procedures are adhered to and that cash is kept secure.
- Assist any promotion in the shop as directed by the Management Team
- Maintain a high standard of display and merchandising on the shop floor.
- Achieve and maintain high standards of housekeeping, organisation, and cleanliness throughout the store.
- Adhere to the Gift Aid procedure when processing Gift Aided stock.
- Price stock at a consistent level according to our pricing structure
- The role will demand moving, sometimes high volumes, of stock daily and managing stock levels.
- Assist in the training of volunteers as required.
- Complete all administrative paperwork such as sales sheets, gift aid sheets and stock control sheets correctly and promptly.
- Key holder responsibility to lock and close the store as part of a weekly rota.
- With appropriate training, support store close down procedures including cashing up of till points.

**Additional responsibilities**:

- Comply with the Charities Health and Safety policy in all employment practices.
- Maintain the integrity of the Daisy Chain brand in all internal and external communications.
- Maintain a proactive approach to your role and responsibilities along with a commitment to contribute and maintain the positive working ethos within the Charity.
- Maintain working knowledge of the policies and regulations governing the Charity.
- Assure attendance at staff meetings.
- Undertake any training and development deemed necessary for the pursuance of the post.
- Work in a way that contributes to the continuous improvement of the Charitys services and embraces the organisations quality initiatives.
- Any other duties from time to time, commensurate with the level of the post
- An understanding of and commitment to equal opportunities

This job outline is intended to indicate the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but, while some variation can be expected in particular duties, the outline is considered to provide a reasonable general description of the post.

**Person Specification**
- A, Interview
- I or Task
- T.

**Experience**
- Retail Experience (E) A,I,T
- Charity Retail Experience (D) A,I
- Experience of working within the voluntary sector (D) A

**Qualifications**
- Educated to GCSE Level (E) A

**Knowledge & Skills**
- Excellent interpersonal, and communication skills (E) I,T
- An organised and flexible approach while maintaining good attention to detail (E) A,I,T
- Knowledge of retail principles, methods and procedures (E) I,T
- Knowledge of the Gift Aid process (D) A

**Other**
- Comfortable working with members of the public (E)A,I,T
- Willingness to be flexible about the work undertaken (E) A,I
- Work within agreed and often tight timescales (E) A, I
- To be a self-starter (E) A,T
- Should be of smart appearance and articulate (E) I
- Honest and reliable (E) I, T
- Must be helpful and polite and have a friendly and engaging personality (E) I,T
- Able to work as part of a sales team (E) A,I.T
- Sympathetic with the aims of Daisy Chain (E) A,I

Company Benefits

Our staff do amazing jobs and as such we want to reward our staff that is why we offer
- Enhanced holiday leave of 33 days annual leave (pro rata for part ti