Helpline Team Leader
2 weeks ago
**Helpline Team Leader**
**About us**:Mental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities.
We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support.
Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users.
Our Mental Health Helpline delivers services on behalf of a number of NHS Trusts and CCGs and has seen considerably growth over the last few years.
**Location**: Sunderland (office-based Mon-Fri, weekends home-based)
**Hours**: 37.5 hrs/week, including on-call
**Salary**: £29,640 - £32,760 per annum (plus on-call payments)
**About the Role**: Lead a dynamic team providing 24/7 crisis management and emotional support. Oversee performance, deliver training, and ensure high-quality service. Flexibility for various shifts required.
**What We Offer**:
- Comprehensive training
- 25 days annual leave + statutory holidays
- 5% contributory pension scheme
- Professional development opportunities
- Experience in team management and working with vulnerable groups
- Level 3 Certificate in Counselling or equivalent
- Willingness to work varied shifts
**MHM is an Equal Opportunities Employer.**
Pay: £29,640.00-£32,760.00 per year
Schedule:
- Monday to Friday
Work Location: In person
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