Lettings Insurance

**About us**

Countrywide Residential Lettings is a large business in Nottingham NG15. We are supportive, fast-paced and engaging.

Our work environment includes:

- Modern office setting
- On-the-job training
- Safe work environment
- Growth opportunities

**The Role**

**Countrywide Residential Lettings**

At Countrywide we offer a full range of services that help put people and property together; that includes the businesses that people run. There are many parts to the property industry, and different types of customers. We help and assist all of them.

We recognise that property is complex and our aim is to make it simple; we worry about it so that our customers don’t have to.

**Our Purpose**:
We bring people and property together: “Whatever you need, we have the expertise and the network to help. Property can be complex so that’s why we’re here - to help you realise your goals, and turn your dreams into a reality”.

**Our Vision**:
We want our people, customers and investors to be proud of us. By 2021 we will be:

- The most recommended company in the property sector
- Recognised as one of the best places to work in the UK
- Transforming the reputation of our industry
- Celebrated for excellent sustainable financial performance

**Our Values**:
Personal: We are a people business. We treat everyone with respect. We care about our customers and about each other. We work hard as a team and have fun when we can.

Responsible: We always try to do the right thing. We listen and we take time to understand. We always tell the truth, even if it’s bad news. We take responsibility for our actions. When things go well, we celebrate our success. When we get it wrong, we say so and learn from our mistakes.

Straightforward: We keep it simple. We deal with complicated things so our customers don’t have to.

Passionate: We love working with property. We work hard, because what we do really matters.

**Examples of what you will be doing**:

- Logging all support calls in order to demonstrate response times and resource
- Ensuring you have a comprehensive understanding of the current Lettings Insurance products being sold through the branch network in order that you can support and assist the branch network with any queries
- Processing requests for new users to have access to the insurance sales system and ensuring that all security and compliance requirement before instructing IT Support Desk to add user to required security groups
- Following up all new users requests to ensure that Branch Managers have complied with the New Starter Process
- Carrying out quality control audits on various areas of the sale of general insurance within the lettings branches, to ensure that all are compliant with the currently agreed audit matrix.
- Assisting with the annual (and other periodic) compliance auditing of branches and colleagues to ensure that the full requirements are met
- Maintaining comprehensive records of the results of all quality control audits in order that these can be submitted
- Completing weekly dashboard, reports and general MI relating to the areas covered by your role.
- General administration relating to the job function including attending departmental meetings
- Any other office or departmental functions that may be requested from time-to-time.

**Experience you have that will set you up for success**:

- Experience within residential property environment preferable
- Quality Control and Auditing experience preferable
- First class customer service skills
- Excellent organisation, prioritisation and time management skills with a strong attention to detail
- Ability to work proactively and comfortable / excited at using their own initiative in a fast paced environment where priorities can change regularly
- Strong communication, influencing and relationship skills, with a strong customer centric approach (comfortable working with colleagues at all levels within the organisation)
- High levels of energy, drive, enthusiasm with a passion for developing themselves and being an active and supportive member of a high performing team
- High level of competency in IT along with excellent written and spoken English

**Job Types**: Full-time, Permanent

**Salary**: £18,500.00 per year

**Benefits**:

- Cycle to work scheme
- Employee discount
- On-site parking
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: LI-QA1