Senior Recovery Assistant

**About The Service**
A Temporary Senior Recovery Assistant post has become available within the Recovery Section of Revenue Services, the post is available until 1st October 2025. Responsible for recovering unpaid Council Tax, Business Rates, Parking Fines and Moving Traffic Offences, and unpaid Sundry Debt Invoices.

The Section is busy, and the workloads are high. There will also be an opportunity to become involved with aspects of work undertaken by the Income Recovery Section who raise invoices to service users for payment for various council services.
**About the job**
The successful applicant will join a large busy Section. Working to tight deadlines, duties will be wide and varied and will include supervisory responsibilities, deputising for the Recovery Officers to cover absence, allocation of work to Recovery Assistants and the Income Recovery Team and monitoring deadlines and output for quality and training purposes.

The successful applicant will also become involved with delivering training to new and existing members of the Teams. This is not an exhaustive list of duties.

Daily telephone contact with customers is an essential part of the role, therefore oral communication skills and negotiation skills must be well developed.

In addition, the successful applicant will become involved in the day-to-day duties of the Income Recovery Team. This includes but is not limited to liaising with Service Areas to resolve invoice queries, extracting data from SAP in relation to overdue invoices and providing reports to Service Areas in relation to outstanding invoices. Attendance at meetings with Service areas to discuss outstanding invoices is also a requirement of the role.
**What We Are Looking For From You**

The position will involve daily telephone contact with members of the public and you will also be offering guidance and advice on complex cases to Recovery Assistants and the Income Recovery Team; therefore, it is essential that you can demonstrate confident and assertive communication skills and be able to problem solve.

You should have experience of working in a busy office environment and should have the ability to work as part of a team. You should demonstrate a flexible approach to work as the duties are many and varied, workloads are high and priority work can change at short notice therefore an ability to adapt to change is essential.

To undertake this role, you will need to demonstrate:

- Excellent numeracy skills
- Well-developed negotiation skills
- The ability to problem
- solve.
- The ability to produce accurate work.
- Attention to detail.
- Clear verbal and written communication skills
- Proven keyboard skills
- Excellent customer care skills
- Proven organisational skills.
- A flexible approach to both work and work location is essential, as office attendance will be expected on numerous days every week - on occasions at short notice.

This is essential due to the variation of tasks and numerous deadlines and targets that must be maintained.

As the role includes supporting a team of Recovery Assistants and the Income Recovery Team, availability and willingness to attend the office numerous times a week, every week is essential to offer support, and training to the Teams. Flexibility is therefore an important requirement of the role.
**Additional information**
This post is temporary until 01/10/2025.

This post is offered on a hybrid working basis once fully trained - however it should be noted that office attendance will be required on numerous days** every** week to support the Service, Recovery Officers, Recovery Assistants, and the Income Recovery Team.

The vacancy is suitable for post share.

For an informal discussion, after reading the job description/person specification, please contact Joe Norman / Emma O’Hanlon / Sonia Marshall /Fiona Williams on (029) 20871280.
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Job Reference: RES01337