Publishing Assistant, Customer Services

2 weeks ago

Cambridge, United Kingdom The Royal Society of Chemistry Full time

Overview:
We currently have a fantastic opportunity to join the Royal Society of Chemistry as a Publishing Assistant (Customer Services) on a permanent full-time basis, although part-time working would also be considered. It is possible that start and finish times can be flexible to accommodate your needs.

As Publishing Assistant (Customer Services) you will ensure an excellent customer experience is provided through the day-to-day operation of various production process for journal articles, including open access licencing, article processing charges (APCs) and article publication. Our Customer Services team plays a key role enabling the Journals publishing team to achieve its aim of being a digital-first publisher focused on delivering high-quality, accessible, impactful content and an excellent customer experience. This role directly contributes to the journals strategy by supporting the Royal Society of Chemistry’s transition to open access and increased focus on digital services and customer experience (authors, reviewers and readers).

**We are looking for**:

- A high-standard of word processing and record-keeping, ability to use other software packages associated with PCs and opening and manipulating of file attachments of varying types of software.
- Good organisational and time-management skills, with the ability to:

- work under pressure and prioritise to meet deadlines.
- work with mínimal supervision and be responsible for own workload.
- Good attention to detail and accuracy.
- Good communication skills in interacting with internal and external contacts.
- Proven ability to work as part of a team.

The Royal Society of Chemistry (RSC) is a not-for-profit organisation whose mission is to advance chemical sciences. As a not-for-profit publisher, we reinvest surplus funds back into the global scientific community, supporting our purpose to help the chemical science community make the world a better place.

At the RSC, we will support you in your career and reward your contribution with an excellent pro rata benefits package. Visit our Work For Us website to learn more about us, our benefits and Equal Opportunities Statement and Inclusive Culture Pledge.

Download the full job description here.

INDMP

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