Customer Contact Advisor

At Amplius, we are committed to delivering an outstanding customer experience, and we’re seeking a Customer Contact Advisor who shares this enthusiasm. If you’re excited about making a positive difference and helping customers with their needs, we’d love to hear from you

You'll join our dedicated team operating within our core hours from 8.45am to 5pm Monday to Friday, with lunch breaks scheduled between 12pm to 2pm to ensure an efficient service to our valued customers.

**??**Salary**: £26,447.91 per year

**??**Contract**: Permanent

**?**Your week**: 36.25 hours (Monday to Friday 8.45am - 5pm)

**??**Location**: Hybrid - you’ll be working from our modern and spacious Milton Keynes office for a minimum of one day per week.

**?**Snapshot of your role**
- Provide exceptional customer service while handling 400-500 contacts daily in a fast-paced contact centre environment.
- Efficiently manage and schedule repair appointments using provided scripting tools, and track progress both internally and externally.
- Identify and refer customers for additional support or financial wellbeing advice where needed.
- Encourage customers to explore self-service options for a smoother, more efficient experience.
- Ensure customer information is accurate and up to date.
- Document all interactions for continuous service improvement.

**??**Your toolkit for success**
- Experience working in a fast-paced customer contact centre environment.
- Strong team player with the ability to build rapport and collaborate effectively.
- Skilled at delivering exceptional customer service while processing data quickly.
- Ability to work closely with internal teams and external agencies.
- Excellent organisational skills to manage a varied workload.
- Confident communication and use of IT (Teams, Outlook, Word, Excel)

**Please read the attached Job Description before applying** so you get the full scope of the role.

**Why join Amplius?**??**

There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves.
- 28 days annual leave (plus bank holidays)
- Enhanced maternity, paternity, and adoption leave
- Paid qualifications and professional subscriptions
- Pension contribution up to 10%
- Health and wellbeing support
- Carers leave
- Cycle to work scheme
- Electric car lease scheme
- Paid fertility and maternity leave
- Financial Wellbeing support
- Free flu jabs
- Life assurance

**??**Grow with us**
Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.

**??**Make a real impact**
Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.

**??** Environmental and social impact**
We’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.

**??**Our values**
We’re committed to inclusivity, respect, and integrity. We encourage all of our colleagues to embody these values, working together to create a positive, empowering environment.

**??**Important -**We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

**Closing: 5 February**

**Phone screening: 10 February**

**Interviews: 13 February**

**Have questions?** ??Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.