Customer Service Team Leader

6 days ago

Chippenham, United Kingdom Omega Resource Group Limited Full time

**Customer Service Team Leader**

**Wiltshire**

**£34,000 - £37,000 (+Company Bonus)**

**Responsibilities - Customer Service Team Leader**
- Ensure achievement against departments KPIs
- Act upon performance information provided, coaching and guiding staff members to improve knowledge and skill where required
- Chair regular employee performance reviews and annual appraisals, and manage follow up actions
- Support team development and personal development within teams - helping teams and individuals to be the best they can be
- communicating constantly and consistently - sharing department and company activities and goals to build understanding and engagement.
- proactively monitoring morale and motivation, reporting to line management and HR where action is required.
- organising, preparing for and facilitating positive team meetings, focusing on continuous improvement
- fostering an open environment where constructive feedback is actively encouraged, thoroughly considered, acted upon (where appropriate) and action plans fed back to employees.
- Work with counterparts in other departments to promote effective cross-departmental communication
- Complete direct report back to work interviews
- The ability to manage short
- and long-term projects
- Act as the department’s representative at wider team meetings
- Be the initial contact for all internal customers regarding the function
- Monitor the delivery of the function and make suggestions to develop it, focusing on delivering a comprehensive and quality service to its customers
- Perform all other duties and special projects as assigned.

**Experience/Qualifications - Customer Service Team Leader**
- A proven track record in team management with a minimum of two years’ experience managing a large diverse team
- Fleet or call / contact centre experience desirable but not essential
- A proven track record of dealing with customer care situations

**For more information on this role, please contact Andrew Haddon on or send a copy of your CV to**

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.

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