Receptionist

2 weeks ago

Rhyl, United Kingdom Dr Dobson and Partners Full time

**Job Summary**: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Job Responsibilities: Administration To have a thorough knowledge of all Practice procedures. To work in accordance of written protocols Reception Process appointment requests for today and future appointments from patients by telephone and in person. Deal with home visit requests Receiving patients who have consultations with members of Practice team Handing completed repeat prescriptions to patient and checking names and address.
Prescribing Process repeat/acute prescription requests. Answer the telephone in prescribing when required Administration work Data-input Changing patient details - computer data entry and medical records. To cover all aspects of data entry example duties to include. Test Results Patient call and recall system Scanning letters to patient notes QAIF Enhanced Services Telephone Have working knowledge of telephone system, during and after hours.
Other Tasks Stock the clinical rooms as necessary Any other tasks allocated by your line manager Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures.

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