Patient Customer Experience Officer

2 weeks ago


Canterbury, United Kingdom New Appointments Group Full time

Patient Customer Experience Officer - Canterbury

This is a fantastic opportunity to work as a Patient Customer Experience Officer for an expanding private hospital. You will be based in Canterbury, but must have the ability to travel to the Margate, Deal and Ashford sites on occasion. Our client is lookingfor enthusiastic and welcoming administrators to support a group of Consultants in differing speciality fields across their hospital sites in Kent.

This is a 37.5 hours per week role, on a rotating rota, with Saturday work currently being one a month at present, plus occasional holiday cover. You will receive a healthy 30% enhancement for any Saturday worked, and 60% for Sundays should they be necessaryin the future. There are a few shift patterns: 8-4pm, 9-5pm and some 12-8pm.

Our ideal applicant will have Maths and English (GCSE or equivalent) Grade C or above, proven experience working with the public (both over the phone and face to face), experience of booking appointments, excellent IT skills (including Word, Excel & Outlook).Also outstanding communication & customer service skills are a necessity, as is being a self-motivated team player who is organised and methodical, and flexible as and when the business requires.

The rewards for this role are a salary of £19,600 to £20,600 pa, depending on experience and qualifications, plus the following:

- Free on-site staff car parking
- Staff discount for treatments
- Subsidised meals
- Annual bonus for 100% attendance at work
- Enrolment into a staff pension scheme
- Generous annual staff education finance
- Annual salary increment
- Additional benefits available in line with our NHS colleagues
- Local retail discounts
- Salary sacrifice schemes

CVs in Word please.



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