Junior Customer Engagement Officer

1 day ago


Manchester, United Kingdom EVER GREENS SERVICES LIMITED Full time

**Role Overview**

As a **Junior Customer Engagement Officer**, you’ll support the customer journey by ensuring positive interactions and building relationships that enhance brand loyalty. This role is ideal for someone passionate about people, communication, and supporting marketing activities that make a difference.

**Key Responsibilities**
- Serve as a friendly and professional point of contact for customer enquiries
- Support campaign engagement through outreach, follow-ups, and feedback collection
- Assist in maintaining CRM systems with accurate and updated customer information
- Collaborate with marketing and sales teams to improve the customer experience
- Attend promotional events, acting as a brand ambassador to engage with the public
- Support customer retention efforts through proactive communication and problem-solving
- Contribute ideas for enhancing customer satisfaction and engagement
- Excellent verbal and written communication skills
- Confident, approachable, and enthusiastic personality
- Passion for customer service and people-focused roles
- Organised and detail-oriented with good time management
- Ability to work well independently and within a team
- Eagerness to learn and develop within the marketing field
- Previous experience in a customer-facing role is desirable but not required

**What We Offer**
- Full training and mentorship
- Career development opportunities in marketing and customer experience
- A fun, energetic work environment with a supportive team

If you enjoy engaging with people and want to launch a career in marketing with a focus on customer experience, we want to hear from you

Pay: From £30,000.00 per year

Additional pay:

- Bonus scheme
- Yearly bonus

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

**Location**:

- Manchester M2 (required)

Work Location: In person

Application deadline: 13/07/2025
Expected start date: 14/07/2025



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