Team Member

1 week ago

Dartmouth, United Kingdom St Austell Brewery Full time

The Royal Castle occupies a landmark location in the heart of Dartmouth. Our award-winning 17th-century hotel enjoys enviable views over the River Dart and offers the perfect place for enjoying a drink and a bite to eat.

You’ll be working in a picturesque corner of South Devon adorned with serene outdoor spaces that will take your breath away. While the waterside offers a restful escape, the town itself buzzes with life, striking a perfect balance that provides something for everyone.

We’re looking for an enthusiastic Team Member to help us deliver experiences that delight. You’ll work with passionate people, provide a warm welcome to our guests, and ensure a consistently high level of service.

**About you**:

- Creating a warm welcome to guests comes naturally to you, making every first impression count to ensure experiences delight from the get-go.
- Having a wealth of experience in a similar role means you are able to recognise when team members need help and you’ll support where needed.
- You go above and beyond to ensure a consistently high level of service, supporting the full team including Front and Back of House during peak times.
- Keeping a watchful eye over customer feedback means you are always adapting to maintain high standards and improve where necessary.
- You are an approachable first point of contact for guests seeking assistance and a friendly face.
- You fit straight into a fast-paced, close-knit team.
- Forging a strong relationship with Team Leaders and the Management Team, you take pride in carrying out your work and setting a glowing example to others.
- Peak season can get pretty busy, but you’ll thrive when working under pressure. You are an excellent communicator.
- You ensure everywhere is looking spick and span, and know health and safety regulations like the back of your hand.

**What we will offer you in return**:

- 30% off food and drink in our pubs.
- 50% off overnight stays in our pubs.
- A free two-night stay in our pubs every year.
- Westfield Rewards, including discounts and rewards from hundreds of leading retailers, restaurants, and destinations.
- Cycle to work scheme on select roles.
- Learning and development opportunities.
- Career progression.
- Free food on shift.
- Family-friendly policies.
- Flexible working.
- Paid time off to volunteer for charity.

**Additional info**:
INDFOH

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