Repair & Maintenance Technical Specialist Ref:30893

**Who are we?**
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.
We are dedicated to delivering a continuous supply of drinking water to our customers through our infrastructure. The Water Networks Repair and Maintenance teams are responsible for completing repair and maintenance activities on Thames Water's undergroundwater network - pipes and ancillary fittings.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.
**What you will be doing**
We will be recruiting for Repair & Maintenance (R&M) Technical Specialists across the Thames Valley, South London, and North London on a shift pattern of 1 in 4 weekends, 1 in 4 weeks on a late shift, and 1 in 8 weeks on standby on an average of 45 hours perweek. We will also be offering a limited number of positions on a working pattern of Monday to Friday, fixed day shifts, or Monday to Friday, fixed late shifts. Flexibility to undertake overtime during peak demand is essential.
As a Repair and Maintenance Technical Specialist, your role is to provide technical, problem-solving expert support both on-site and remotely to ensure quality repairs are undertaken on the water network.
Your role will work with and coach repair and maintenance teams to deliver for customers in the right-first-time, effective way of working, always keeping a priority focus on health and safety.
**We’re looking for you to**:

- Support the on-site delivery of repair and maintenance activities within SLA to achieve business and customer outcomes in the most timely, safe, and cost-effective way
- Oversee more complex repairs on-site, for example, deep excavations, and provide on-site validation of permits to break ground
- Provide technical support and expertise to help teams comply with health and safety through all aspects of the repair
- Mentor and coach less experienced team members to develop their technical skills and ability to operate in a compliant, safe, and effective manner
- Engage with our customers and councils to get work delivered promptly with mínimal disruption
- Work to reduce leakage and the number and length of service interruptions in your area, and support our ability to ensure we are always ready to respond
- Undertake competency assessments of the R&M teams to ensure H&S compliance, quality of work and to support ongoing skills development

**Qualifications**:
To succeed in the role, it is expected that you will have:
Essential
- Full UK Driving Licence
- EUSR Water Hygiene
- Street works qualified (NRSWA)/SMSTS
- Service Avoidance L2
- First aid qualified
- Asbestos and COSHH awareness
Desirable
- Abrasive wheels
- Manual handling training
- Confined space awareness

**What’s in it for you?**
The role is varied, giving you the opportunity to take responsibility and ownership, to think outside the box and to have thoughts and ideas used to create and improve processes. This is a great opportunity to contribute to making improvements - our team thriveon being challenged and ensuring that we deliver the best outcomes for our customers and our business.
We’re proud of the positive ways of working we’ve adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive**.**?For our office-based roles we’re moving to a hybrid approach with various optionsacross working from home, office and our sites.
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you moneyand support your wellbeing.
Thames Water is a dynamic,?rewarding?and diverse place to work, with opportunities around every corner.If you join our team, you’ll enjoy a fulfilling career, flexible working?arrangements?and a wider benefits scheme including our benefits hub, which is packedfull of offers and information to save you money and support your wellbeing.
We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader employer.
Find out more about?working at Thames Water
We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customerson the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.