Experienced Service Advisor

18 hours ago


Norwich, United Kingdom Holden Group Full time

**Experienced Service Advisor**

**Job Type**:Full Time, Permanent

**Location**:Norwich

**Salary**:£25,000 with an OTE of £30,000 - £33,000 p.a. uncapped

**Benefits**
- Competitive basic salary (£25k p.a. + bonus £33K OTE)
- £150 personal development budget
- Exciting career opportunities
- A flexible approach and genuine work-life balance
- Listening groups - you speak; we listen and together we act
- A documented career progression plan
- Life coaching to help you set and achieve your personal goals in life
- Generous holiday entitlement
- Employee life insurance - day one entitlement

**Offering an excellent benefits package, a highly competitive salary, a friendly and supportive working environment and personal and professional development opportunities, we are looking for an Experienced Service Advisor to join our thriving dealershipsin Norwich.**

Established in 1928, Holden Group is a family-owned group of Car Dealerships in Norwich, Norfolk. Representing Kia, Volvo, Honda, Renault, Dacia and MG, we offer new, nearly new and approved used cars and vans, as well as servicing, repairs and maintenanceservices.

**The Role - Experienced Service Advisor**:
Duties will include:

- Generating labour sales and maximising the volume of work booked through the workshop
- Understanding symptoms or problems a customer is experiencing with their vehicle and completing details on a job card in order for a technician to carry out an informed diagnosis
- Operating and maintaining an MOT testing appointment system
- Communicating detailed technical messages to customers in such a way that they understand what work is to be undertaken and why
- Ensuring customers review and agree to items on the job card, and that before leaving they confirm all contact details, method of payment and agree an appropriate time for collection of the vehicle
- Organising the appropriate ‘while you wait’ service, loan/courtesy car or other means of transportation
- Liaising with customers, Technicians and Workshop Control whilst vehicles are in the workshop to update on any additional work required, providing an estimate of costs involved to the customer
- Liaising with the Parts Department to ensure the correct and timely ordering of any parts

**Person Specification - Experienced Service Advisor**:

- Previous experience in a customer liaison role, ideally with a strong technical background in the motor industry
- Experience of delivering exceptional customer service
- A valid UK driving licence
- Excellent interpersonal skills with the ability to build relationships
- A flexible approach and an eye for detail
- Strong organisational skills
- Ability to communicate at all levels

**Working hours**:

- Mon - Fri, 8am - 6pm & Saturday mornings - 8.30am - 12.30pm on a rota basis (currently 1 in 3)



  • Norwich, United Kingdom Countrywide Full time

    **Experienced and Qualified Mortgage Advisor required to join us in North Norfolk ( Cromer and Dereham), working for our well known Abbotts Brand.** We are looking for an exceptional person who has the skills, attributes and drive to improve our customers' experience throughout the mortgage process. You will need to be adaptable, self-motivated and...

  • Service Advisor

    2 weeks ago


    Norwich, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - £26,000 OTE - £35,000 + Working Hours - Monday to Saturday 830am to 6pm Location - Norwich Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor - Take Service Department bookings. -...

  • Service Advisor

    5 days ago


    Norwich, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - £24,000 + Bonus Location - Norwich Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor - Take Service Department bookings. - Ensure efficient workshop loading, whilst attending to all...

  • Service Advisor

    2 weeks ago


    Norwich, Norfolk, United Kingdom Driven Motor Jobs Limited Full time £19,000 - £23,000 per year

    Job Description Automotive Service Advisor, Jobs in Norfolk - Motor Trade Jobs in Norfolk Location: Norwich, Norfolk.Salary: £19,000 Plus £3000 Bonus Term: Full time, permanent. Hours: Monday to Friday & 1 in 4 Saturdays.Driven Motor Jobs are looking for a Service Advisor for their client who is a well established service centre, offering a highly...

  • Service Advisor

    3 weeks ago


    Norwich, United Kingdom Auto Skills UK Full time

    Service Advisor Basic Salary: £32,000 Depending on Experience OTE: £35,000 Location: Attleborough   Benefits: Refer a Friend Scheme Birthday & Long Recognition Employee Discounts Discounts on Servicing & Parts   Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership?   Responsibilities of...

  • Service Advisor

    5 days ago


    Norwich, United Kingdom Ford & Slater Ltd Full time

    **SERVICE ADVISOR** Ford and Slater are one the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 850 staff whilst remaining a family run business. We currently have a vacancy for a **Service Advisor** at our Norwich depot. **As a Service Advisor, we can offer you**: - A competitive salary...

  • Mot Tester

    5 days ago


    Norwich, United Kingdom Duff Morgan & Vermont Limited Full time

    Established automotive specialists Duff Morgan are looking for an experienced **MOT Tester / Service Advisor** to join their service department and provide a professional, friendly service to their customers. **MOT Tester / Service Advisor Norwich, NR3 2AZ Full Time, Permanent Position Up to £27,000 per annum, dependent on experience + Company...


  • Norwich, United Kingdom The Ardonagh Group Full time

    **Customer Service Advisor - Norwich - ARD1091865** AIB Our **Customer Service Advisor**are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market...

  • Service Advisor

    19 hours ago


    Norwich, United Kingdom Thurlow Nunn Full time

    We are currently recruiting a Service Advisor for our Norwich branch to advise customers in relation to their vehicles’ service and repair needs, handling all enquiries and ensuring all issues are resolved in a timely manner. The Service Advisor will keep customers up to date on the status of work being carried out, pricing any additional requirements...


  • Norwich, United Kingdom The Ardonagh Group Full time

    **Customer Service Advisor - Norwich - ARD1091865** AIB Our **Customer Service Advisor**are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market...