Payroll and Client Automated Payments Administrator

2 weeks ago

Crawley, United Kingdom Equiniti Full time

Management Level

H

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are **TRUSTED**to deliver on our commitments, **COMMERCIAL**in building long term value, **COLLABORATIVE**in our approach and we **IMPROVE**by continually enhancing our skills and services. **There has never been a better time to join EQ.**

**Role Summary**

**Core Duties/Responsibilities**
- Provide an excellent service to customers as per agreed SLAs and KPIs
- Knowledge of payroll desirable but not essential
- Ability to work across multiple systems
- Reconciliation of payments and other outputs
- Possess a process driven mindset, updating processes, checklists and other documentation where necessary and adhering to the annual audit updates on the same
- Ability to identify potential problems and risks associated with bulk transactions, reports and systems
- Assisting with the compliance and maintenance of ISO standard by adhering to the Quality Management System
- Ability to identify and implement process improvements within the immediate area or work responsibility in order to improve workflows and customer service
- Carry out project work and ad-hoc activities as determined by line management

**Skills, Knowledge & Experience**
- Knowledge or previous experience of a payroll or financial Services environment desirable but not essential
- Knowledge of UK RTI Tax reporting is desirable but not essential together with knowledge of Irish and IOM Tax reporting.
- Thorough and meticulous with extreme attention to detail
- Self-disciplined to follow documented instructions
- Advanced and accurate data entry skills
- Experience using Microsoft Office packages
- Ability to identify and escalate issues
- Excellent communication skills responding to queries from both internal and external stakeholders
- Good interpersonal skills within a team
- Highly organised and self-motivated with regards to managing your own workload, with the ability to prioritise and hit extremely tight deadlines
- Be aware of team workloads and readily available to assist colleagues

**What We Offer**
- **Save For Your Future**:

- Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
- **All Employee Long Term Incentive Plan (LTIP)**- Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
- **Health and Wellbeing**- Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
- **Employee discounts**- Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
- **Flexible Benefits**- The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
- **Time Off**- Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
- **Winning together**- Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
- **Learning & Development**- Investment in LinkedIn Learning for all colleagues.

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