Mortgage Consultant

**About Suffolk Building Society**

A career with Suffolk Building Society is much more than a job. But then, we are much more than just a mortgage and savings business.

Unlike banks, we have no shareholders. Instead, we have over 60,000 members, all with an equal say in how we're run. This makes us a very democratic organisation, and one for whom values are more influential than rules.

Our culture and outlook are distinctive too. We want to recruit talented people. To enable this, we are committed to equal opportunities and diversity. We truly care about our people and make it a priority to nurture professional development as well as personal growth.

The most important thing we are looking for when we recruit, is a real desire to help people and deliver excellent service. Our members are at the heart of everything we do.

**About the role**
- To provide a first-class service to all The Society's mortgage customers by providing a resolution to their borrowing needs and ensuring that all service standards are achieved.
- 35 hours per week, Monday to Friday, 9am to 5pm.
- Based at our Head Office, IP3 9SJ. Hybrid working available upon successful completion of probationary period.

**Your day-to-day activities**
- Supporting the Mortgage Advisers with pre-qualifying new customer enquiries and assisting with initial assessments, enquiries and calls.
- Supporting the Mortgage Sales Supervisor and Retentions Officer in delivering the timely, accurate and efficient administration of the Society’s mortgage maturity process.
- Ensuring all account and product changes as part of the Society’s mortgage maturity process and other product switches and contract variations are processed accurately and within the required timescales.

**About you**

As a Mortgage Consultant, you will have:

- A minimum of 5 GCSE’s including Maths and English at Grades A-C or equivalent.
- Have a good understanding of customer service principles.
- CeMap Qualified (or willingness to study)
- Be an excellent communicator with a can-do attitude.
- Have demonstratable organisational, problem solving and team working skills.

**You will be rewarded with**
- Annual salary of circa £22,000 depending on skills and experience
- On the job training and excellent career progression opportunities
- The opportunity to participate in a discretionary bonus scheme
- 24 days annual leave increasing with tenure, plus bank holidays
- Pension scheme and free pension advice
- Life insurance
- Wellness programmes
- Healthcare cash plan
- Retailer discounts
- Opportunities for volunteering with local charities.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- On-site parking
- Store discount
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Ipswich, IP3 9SJ