Customer Support Advisor
2 days ago
**Customer Support Advisor**
£18,500 following probationary period
Haydock, St. Helens
Your role will be to provide customer service to existing customers.
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Role summary: *
- Take ownership of queries from existing customers about their card payment facilities
- Act as a single point of ownership for all other customer service queries, liaising with other suppliers / business partners as required
- Provide technical support for Ecommerce and Virtual Terminal customers
- Maintain accurate system records
- Follow the procedures provided to you by your Manager and Senior Member of the Team
- Develop an understanding of the card market and industry standards
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The person: *
- Team player with clear focus on providing excellent customer service
- Tolerant and empathic communicator with confident telephone manner
- Takes ownership of queries, problems and projects and manages to resolution
- Able to manage own workload and work unsupervised if necessary
- Attention to detail
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About Handepay: *
Handepay, part of the PayPoint Group, are a leading player in the payments industry because we have a remarkable price proposition that as yet, is unrivalled and when you combine this with our core values of transparency, honesty and integrity, it is clear to see why our Trust Pilot reviews are the best in the industry.
Our employees speak highly of us because we believe that every customer and every employee counts. We treat you as an individual and make sure you are fully supported to achieve your goals.
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Job type: *
Permanent, Monday to Friday. Our contracted working hours are 37.5 per week Monday to Friday with flexibility around start and finish times from 8.00am until 6.00pm.
We are proud of our Investors in People accreditation and are focused on ensuring our team enjoy a good work-life balance, offering a range of benefits.
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Benefits: *
- 22 days annual leave + bank holidays
- Flexible working
- Monthly pay
- Company Shares Incentive plan
- Discounts through our employee benefits platform
- Employee assistance programme
- Cycle to work scheme
- Modern offices conveniently located on the A580, close to M6 with free on-site parking
- Opportunity to progress through the business
- Regular employee social events, lunches and fun activities
- Relaxed dress code
- Free refreshments provided
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