Customer Support Advisor

2 days ago


St Helens, United Kingdom Handepay Full time

**Customer Support Advisor**
£18,500 following probationary period
Haydock, St. Helens

Your role will be to provide customer service to existing customers.

*
Role summary: *
- Take ownership of queries from existing customers about their card payment facilities
- Act as a single point of ownership for all other customer service queries, liaising with other suppliers / business partners as required
- Provide technical support for Ecommerce and Virtual Terminal customers
- Maintain accurate system records
- Follow the procedures provided to you by your Manager and Senior Member of the Team
- Develop an understanding of the card market and industry standards
*
The person: *
- Team player with clear focus on providing excellent customer service
- Tolerant and empathic communicator with confident telephone manner
- Takes ownership of queries, problems and projects and manages to resolution
- Able to manage own workload and work unsupervised if necessary
- Attention to detail
*
About Handepay: *
Handepay, part of the PayPoint Group, are a leading player in the payments industry because we have a remarkable price proposition that as yet, is unrivalled and when you combine this with our core values of transparency, honesty and integrity, it is clear to see why our Trust Pilot reviews are the best in the industry.
Our employees speak highly of us because we believe that every customer and every employee counts. We treat you as an individual and make sure you are fully supported to achieve your goals.

*
Job type: *
Permanent, Monday to Friday. Our contracted working hours are 37.5 per week Monday to Friday with flexibility around start and finish times from 8.00am until 6.00pm.
We are proud of our Investors in People accreditation and are focused on ensuring our team enjoy a good work-life balance, offering a range of benefits.

*
Benefits: *
- 22 days annual leave + bank holidays
- Flexible working
- Monthly pay
- Company Shares Incentive plan
- Discounts through our employee benefits platform
- Employee assistance programme
- Cycle to work scheme
- Modern offices conveniently located on the A580, close to M6 with free on-site parking
- Opportunity to progress through the business
- Regular employee social events, lunches and fun activities
- Relaxed dress code
- Free refreshments provided



  • St Helens, United Kingdom Handepay Full time

    Job Advert **Customer Support Advisor** £24,055 Location: Haydock, Merseyside Your role will be to provide customer service to existing customers. **Key responsibilities**: - Take ownership of queries from existing customers about their card payment facilities - Act as a single point of ownership for all other customer service queries, liaising with...


  • St Helens, St. Helens, United Kingdom Handepay Merchant Services Full time £24,055 - £40,000 per year

    Job AdvertCustomer Support Advisor£24,055Location: Haydock, MerseysideYour role will be to provide customer service to existing customers.Key responsibilities:Take ownership of queries from existing customers about their card payment facilitiesAct as a single point of ownership for all other customer service queries, liaising with other suppliers / business...

  • Customer Advisor

    2 days ago


    St Helens, United Kingdom B&Q Full time

    **About the role** **Part time - 25 hours per week** **3 month fixed term contract** **Shifts varied across Monday to Sunday, 7am-10pm** **£9.20 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a...

  • Customer Advisor

    2 days ago


    St Helens, United Kingdom Handepay Full time

    Job Advert **Customer Advisor** Haydock, Merseyside £21,630 per annum Mon-Fri 9am-5.15pm **The role**: The Merchant Rentals Team are responsible for ensuring new customers are accurately set up on our in-house systems, issuing relevant correspondence and dispatching payment terminals in a timely manner. You will accurately transfer data between systems...

  • Customer Advisor

    2 weeks ago


    St Helens, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 19 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q St Helens** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...

  • Customer Advisor

    1 week ago


    St Helens, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 8 & 12 hours per week available** **3 Month Fixed Term Contract** **Shifts available Saturday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q St. Helens** We believe anyone can improve their home to make life better. Every day, we give our millions of...


  • St Albans, United Kingdom Customer Service and Call Centres Full time

    Job Title: Customer Service Advisor **Salary**: £25,000 - £27,000 per annum Location: St Albans Contract: Permanent Hours: 37.5 hours per week - Shift patterns between 7:30am - 10pm (including some weekend work) COMPANY PROFILE Our well-established client, who are in the financial industry are looking for an enthusiastic and flexible Customer Service...


  • St Helens, United Kingdom Boots Full time

    Job Reference: 185577BR St Helens, Church Street Fixed Term Full-time | Part-time We are now recruiting Christmas Customer Advisors for our St Helens store. The exact shift patterns will be discussed at interview **Need to know** We are now recruiting Christmas Customer Advisors for our St Helens store. The exact shift patterns will be discussed at...


  • St Helens, St. Helens, United Kingdom Speedy Hire Full time

    Customer Experience Advisor (12-Month Fixed-Term Contract)AtSpeedy, we're proud to be the UK's leading hire provider — offering the widest range of tools, specialist equipment, plant, and support services. Whatever the job, we've got everything you need to get it doneDo you love connecting with people and delivering an outstanding customer experience?Are...


  • St Helens, United Kingdom Uniting People Full time

    **Salary - £19,200 - £19,800 plus bonus's!!** **Hours - Full time - (5 days a week).** **Job Role - Inbound Customer Advisor** - Answering any general questions and queries (account details, billing, payments). - Resolving customer issues. - Dealing with complaints when required. - Providing top customer service, making sure that customers are satisfied...