Fines Coordinator

**Fines Coordinator**

**Monday to Friday - Full Time - Hybrid**

**Location: Swindon, Wiltshire, SN5 6PE**

We’re Arval BNP Paribas - we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for **Service, Sustainability, and Solutions** is brought to life by each and every one of our people - who we call **Journey Makers**.

Culturally, we’re a friendly bunch - more human than corporate - and we serve a diverse customer base. From **families** choosing their first electric vehicle, to **global brands** seeking to switch their fleets to **electric vehicles** - whatever our customers’ mobility needs, we have a solution to offer.

**Why join Arval?**

In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the **Wellbeing** category of the **2024 Business Car Awards**.

**About the role**

As a Fines Coordinator you will be joining the experienced team at Arval UK. You’ll be managing all processes relating to customer fines during the in-life of their vehicle fleet hire. Supporting customers, by processing complex tasks in line with deadlines by managing the outcome to the desired result of reducing Arval debt and working with external suppliers to minimise risks to the business.

**Some of your key responsibilities will include**:

- Investigating the fine that we have received to make sure it is allocated correctly.
- Communicating with internal stakeholders and third parties.
- Dealing with escalation to provide excellent customer service and get to a resolution.

**What we’re looking for**

You’ll be able to multitask in this fast paced and varied role. Once trained you’ll be problem solving and handling complex cases to ensure our customers get continuity of care and support. You need to be robust, to be able to work in a team and individually.

You’ll also be able to demonstrate:

- Keen attention to detail.
- Comfortable working in a fast-paced environment
- Contribute to a positive and supportive team culture

**The package**

We offer a basic starting salary of **up to £23,751**, plus a bonus of up to **£1,100**. We also offer **25 days** **holiday** as standard**, plus bank holidays,**an **extra day off** for your **birthday**, and the option to purchase an **additional 5 days**.

We also provide a comprehensive benefits package, including:

- Private medical cover, including a digital GP service
- Company pension with up to 10% employer contribution
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
- Plus, a range of flexible benefits to suit your lifestyle

**Ready to make a difference?**

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.

**Interview process**
- Telephone interview our Talent Acquisition team
- 1 hour meeting with the hiring panel, which will include a competency-based interview and presentation task

**Job Types**: Full-time, Permanent

Pay: Up to £24,500.00 per year

Work Location: Hybrid remote in Swindon SN5 6PE

Reference ID: 1000004590