Case Administrator

**General Information**:

- Salary
- £23,583 - £25,210
- Working Pattern
- Full Time
- Vacancy Approach
- External
- Location
- Darlington, Durham, Gateshead, Middlesbrough, Newcastle-upon-Tyne, Newton Aycliffe, Peterlee, South Shields, Stockton-on-Tees, Sunderland
- Region
- North East
- Closing Date
- 27-Oct-2025
- Business Unit
- NPS North East Community Integration (2021)
- Post Type
- Permanent
- Civil Service Grade
- Other
- Number of jobs available
- 1
- Reserve List
- 12 Months
- Job ID
- 10794

**Descriptions & requirements**:

- Job description
- This is an exciting opportunity to be part of the North East Homeless Prevention Team (HPT) within the North East Community Integration Team. HPTs were established as an emergency response to Covid 19 and are now embedded within the North East Probation Service, managing the Community Accommodation Service Tier 3 (CAS3), maintaining links with other CAS teams, housing providers, community partners and stakeholders, and also providing accommodation support and advice to custodial and community teams.

The Homeless Prevention Team consists of a Band 6 SOSM Lead, 2 Band 5 SPOs, Band 3 PSO and 2 Band 3 SAOs, This role will provide administration support to the HPT with the requirements for CAS3.

Case Administrators play a vital support role in probation teams, helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career.

We’re looking for empathetic, patient, and organised people to join us in this varied role, which offers the chance to make a difference, gain new skills and build a rewarding career within the Probation Service.

**If you are successful in the recruitment process and join the Probation Service, your starting salary will be £23,583.**

The Probation Service offers the opportunity for annual pay progression through a Competency Based Framework (CBF), which if eligible, will see your pay increase. CBF is designed to enable you to move up through the pay band range as your competence grows.

New entrants are expected to join on the minimum of the pay band.

**Overview of the job**

This is an administrative job within the Probation Service.

**Summary**

The job holder will provide administrative support within the Probation Service (PS), ensuring that staff and people on probation are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.

In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

This role may involve some out of hours work.

The post holder must ad to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

Responsibilities, Activities & Duties
- The job holder will be required to carry out the following responsibilities, activities and duties:

- Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
- Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
- Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
- Provide cover for an effective and efficient reception and telephone enquiry service.
- Act as single point of contact within unit for specialist area of work as required.
- Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
- Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
- Carry out enforcement administration as required. W
- necessary, issue petty cash/vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
- Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
- Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
- Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
- Undertake specific Visor administration tasks in accordance with the procedures.
- Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
- Ensure all activities are conducted in accordance with Healt