Estate Services Officer

**Role**: Estates Services Officer - Full Time

**Location**: We The Curious, One Millennium Square, Bristol, BS1 5DB

**Department**:Estates

**Report to**:Estates Services Manager

**Responsible for**:N/A

**Salary**: £29,936 per annum

**Contract**:Permanent

Working hours: Full time - 168-hour shift pattern, with opportunities for overtime. (average of 56 hours a week)

**About We The Curious**

We The Curious is an educational charity and South West England's leading science centre.

We produce experiences that bring people together to play, get creative with science and explore different ideas.

We work with partners, locally and nationally, supporting people to be inquisitive, develop new skills and improve their wellbeing.

We are progressive, inquisitive, collaborative, playful and creative.

**Our mission**

Our aim is to connect and empower people through sharing creative experiences which celebrate unknowns in science.

Our work as a charity is driven by five key pledges:

- Cultivate Curiosity
- Include Everyone
- Open Up Science
- Sustainable Futures
- Build Resilience

You can find out more about these in our Manifesto.

**About the role**

You’ll be part of an Estates Services Team, working with a Shift Supervisor and other Officers. During your shifts you’ll monitor and patrol our 11-acre site, providing excellent customer service to visitors of Millennium Square Car Park, and all of our open spaces, as well as looking out for and reporting any suspicious incidents, dealing with vehicles on site and issuing parking enforcement tickets when needed, as well as providing first level fault-finding for our car park equipment.

From our Estates Services Control Room, you’ll monitor our CCTV and manage our fire alarm systems and access control software, and be a first point of contact for contractors and visitors to the site.

The Estates Services team work 24 hours a day, 7 days a week, 365 days a year covering the entire We the Curious site providing a secure, safe, and friendly environment for all visitors, staff and users of the open spaces. The We The Curious site consists of the main building along with our open spaces and a 500 place 2-level subsurface car park, and tenanted buildings.

Our open spaces are private land but have no physical barriers, allowing full public access. We The Curious has the right to remove undesirable elements from the site. The open spaces have several artworks, statues and sculptures, together with large accessible water features.

**What will you do in this role?**

**Role specific responsibilities**
- Be part of an Estates Services Team, working with a Shift Supervisor and other officers.
- Monitor and Patrol our 11-acre site.
- Provide excellent customer service to visitors of Millennium Square Car Park, and all of our open spaces.
- Look out for and report any suspicious incidents.
- Liaise with Emergency Services when required.
- Monitor and control access to our building using our access control software.
- Deal with parking and vehicle access on site.
- Provide first level fault-finding for our car park equipment.
- Monitor our CCTV system, and manage our fire alarm and intruder alarm systems.
- Deal with sending and receiving mail and couriered post, as well as delivering it around the site.

**General responsibilities**
- Work closely along side Estates Maintenance, Estates Facilities and the Head of Estates. Looking out for maintenance and building issues (trip/slip hazards, damage, etc), taking action when needed and reporting issues.
- Follow our safeguarding policies out in the open spaces and in the car park, as well as across the site, and raising any concerns to a designated Safeguarding Officer.
- Follow our guidelines and policies regarding compliance with GDPR.
- Support and collaborate with other departments and teams within the organisation, including working closely with Operations teams and providing assistance for projects.
- Attend meetings representing the Estates Services Team, and supporting the Estates Services Manager.
- Due to the responsibilities of this role, you will be required to complete a DBS check.

**What we're looking for from you**
- You’ll have previous experience in a customer service role and be passionate about providing great customer service.
- You’ll be able to take ownership and support others as part of a team.
- You’ll have a helpful and flexible attitude, especially when dealing with members of the public, and have an ability to remain calm under pressure.
- You’ll have previous experience in a role dealing with security, including mitigating risk, proactively watching for suspicious behaviour and investigating issues as the occur.

You’ll share in our organisational values:

- Progressive - we think about what’s next, we listen and invent
- Creative - we generate and test new ideas and experiment freely
- Inquisitive - we ask questions and listen
- Collaborative - we share and learn generou