Retail Sales Assistant

**About us**

Snowdrop Independent Living is passionate about supporting the local community and supporting their independence in Penarth. We are fun, rewarding and customer-centric.

Our work environment includes:

- On-the-job training
- Delivering to our Customers
- Relaxed atmosphere

Job description

**37.5 hours**

We are looking for a dynamic and motivated individual to join a successful retail sales team on a temporary contract, if you have a real commitment to delivering first class customer satisfaction and want to experience what it feels like to do great things to support people, please get in contact.

You will be a person who demonstrates a passion for sales whilst engaging the customers’ interest by selling products to the general public through our showroom.

The ability to connect with our customers is absolutely crucial. Likewise, you’ll need to have a great understanding of our products too. Success in this role is all about understanding the individual needs of the customer first before proposing a solution - offering the kind of service that results in complete customer satisfaction and achieves sales too. As such, we’re looking for a person who will embrace a challenge, enjoy working in a team and have a natural drive.
- Shop sales;
- Customer service
- Assisting customers to find solutions to their mobility difficulties
- Cash handling and till reconciliation
- Taking orders from customers
- Dealing with stock deliveries; Unpacking, checking, pricing and storing.
- Keeping supplier brochures, POS and price lists organised and relevant
- Quality control of products received into stock and dealing with warranty returns
- Responding to telephone calls
- General administration
- Ensuring all visitors to the premises are being attended to
- Tidiness of all customer areas, inside and out
- Display and re-stocking of the showroom

Computer work will involve:

- EPOS till
- Use of Outlook
- Researching products and solutions
- Assisting with off-site deliveries and exhibitions
- Maintaining records and time sheets

The post holder will have the following aptitudes:
Able to answer calls and deal with customers face to face in a friendly, professional and polite manner, excellent questioning ability, accurate data entry skills with excellent attention to detail

Proven skills of analytical thinking, innovation and problem solving

Willingness to learn and go the extra mile

Excellent verbal and written communication skills, well organised and able to work under pressure on occasion, excellent customer service skills, strong IT skills, strong work ethic

Flexibility and available to work Saturdays

Will be able to work under their own initiative and with the wider team

Snowdrop Independent Living are an equal opportunities employer. Please contact the employer to identify any additional support required through the interview process

Are you
- Able to work under pressure
- Able to engage well with a customer
- Able to close a sale
- Able to work well both as part of a team and independently
- Good interpersonal and communication skills
- Physically capable to lift, unload, and handle stock
- Presentable, Friendly & Caring
- Financially numerate
- Able to Multi-task
- Hold a Driving Licence

Do you have
- Strong capabilities in customer service and sales experience
- Experience, Initiative and a mature and positive attitude to work
- Excellent Time management
- Commitment / reliability
- Genuine customer empathy

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: £9.50 per hour

**Benefits**:

- Company pension
- On-site parking

**Experience**:

- customer service: 2 years (required)