Head Housekeeper

Who We Are

Loveday & Co. offers over 100 years of combined experience in elderly care, healthcare and hospitality. Loveday is recognised as the premier provider of luxury care services in London.

Scope

We currently have an exciting opportunity for a Head Housekeeper to join the Loveday team. The role will involve providing an efficient and confidential administration service to our care home.

The Mission

We are passionately devoted to enhancing the lives of our members and their families. We blend our expertise in providing tailored, compassionate care, with world-class hospitality, to create an unrivalled culture of uncompromising excellence in everything we do. Based on the success of our award winning first home in Chelsea Loveday, we are expanding across London with both additional properties and innovative new services for seniors.

Reward Package
- Company pension plan
- Health Care Cash Plan
- Access to Perkbox, discounts platform
- Opportunities for Training & Development
- Access to our Employee Assistance Programme
- Discretionary bonus
- Employee Recognition Programmes
- Death in Service benefit
- Scope for progression and promotion within the company as we grow from one Care Home to the development and subsequent opening of four new homes in London.

Main

**Responsibilities**:

- To bring to life the Loveday culture, values and reputation and to demonstrate leadership by creating an environment that fosters excellence, and which supports and respects all stakeholders.
- To lead and support the wider team within the home in promoting outstanding infection prevention control practices
- Be a key Head of Department and always lead by example and act in the best interest of the business.
- To identify opportunities to improve people, processes, and systems.
- Make sure all necessary information is communicated to the relevant teams in an accurate and timely manner.
- To achieve the departmental stated/agreed targets and standards for performance, quality, culture, and legislative adherence, using the company collateral provided.
- Monitor, control budgets in conjunction with the General Manager and maintain costs inline or below budget.
- Ensure the use of nominated suppliers, and that purchase orders are complete — issue orders for all supplies in line with the company procedures.
- Ensure that the job rotas are issued timely, and that adequate resources/staffing are always available.
- Liaise with nursing staff, members, relatives and other departments to ensure that you and your team are always meeting members' needs and preferences.
- Be prepared to be hands-on alongside team members, irrespective of shift patterns or days of the week.
- To liaise closely with the other departments including; care, kitchen, maintenance, hospitality and activities regarding any housekeeping jobs that require attention
- Optimize staff retention and satisfaction through self-development and motivation of the team. Alongside the Learning & Development Team, continue to develop teams through in-house training, quarterly job chats, yearly appraisals and job reward schemes, and record evidence through personnel files and training records.
- Ensure that training compliance is constantly at 90%+ for the housekeeping team.
- Keep up to date with records and meet all statutory and company requirements from the Care Quality Commission care and Health and Safety requirements allowing Loveday Kensington to maintain the Outstanding Rating at all times.
- Have a leading impact on achieving of response and highest average rating in the annual Family Member Satisfaction Survey.
- Ensure the departments tracks and records all verbal and written compliments and complaints and that the GM is supported in appropriate follow up where needed.
- Meeting all statutory and company requirements to deliver a consistent, best in class 5-star service experience, that is safe, faultless, and cost-efficient.
- Perform duty managers’ shifts, which include weekend and holidays.
- Focused to handle recruitment and team issues where necessary.
- Monitor and daily walk all member areas and ensure that they are clean and tidy.
- To manage all housekeeping suppliers and make efficient use of the company's resources ensuring that valuable stock and equipment are always secure.
- To ensure that all Show Rooms and new Members rooms are always to the set standards.
- To lead, train and support the housekeeping team in carrying out their daily duties.
- To work closely with maintenance to ensure that any faults and defects are rectified in a timely manner.
- To manage the homes linen supply and always ensure suitable stock in circulation.
- To manage the Loveday Home laundry and ensure all member items are labelled, recorded, and laundered as per instructions.
- To ensure that the Loveday Home is clean and always ordered.
- To manage and develop the housekeeping and laundry service at Loveday.
- Carrying out any other task that may be reasonably ass