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Facilities Co-ordinator

2 weeks ago

Deeside, United Kingdom Sunrise Facilities Management Ltd Full time

**This is a Hybrod Role that comes with**:
One day a week working from home (rotates with colleagues)

25 days holiday + your birthday + bank holidays + early Friday finish

Free Gym and Wellfare programme, Free Food, Free Parking, Public Transport Links, Casual Dress, Hybrid Working, semi-flexible hours

**About Us**

Sunrise Facilities Management is a trusted provider of comprehensive facilities management solutions. We pride ourselves on delivering high-quality services tailored to meet our clients' needs. As part of our growth, we are seeking a dedicated Finance Assistant to join our dynamic team.

**Job Purpose**

**Key Responsibilities**
- Respond to client enquiries for repairs via our Computer Aided Facilities Management (CAFM) sytsem and by telephone
- Booking in and scheduling plannned maintenance visits
- Manage contractors via our CAFM system and by telephone
- Troubleshoot maintenance and repair issues, workign with our technical team
- Working with our CAFM system to manage work flows and processes
- Hold regular client meetings over inperson or over Teams

**Skills and Experience**

**Essential**
- Worked on a fast passed Help Desk or Call Centre
- Good problem solver with common sense and logical appraoch to challenges
- Strong customer service skills & experience
- Excellent communication and a confident manner
- Ability to work calmy under pressure at all times
- Strong and confident personality and ability to creat excellent relationships internally and externally
- Ability to be present in the offices 9am to 5pm Monday to Friday (1 day a week hybrid) and to work 1 Saturday in 6
- Ability to be on call 24/7 1 week in 6

**Desirable**
- Worked on a property related sector
- Wokred in Healthcare on Maintenance Management

**Job Types**: Full-time, Permanent

Pay: From £26,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free fitness classes
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Referral programme
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Help desk: 2 years (preferred)
- Direct Customer Service: 2 years (preferred)
- Call Centre: 2 years (preferred)

**Language**:

- English Fluent (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 07/07/2025
Reference ID: Help Desk June 2025