Operational Readiness Analyst

4 days ago

Loughborough, United Kingdom The Access Group Full time

Operational Readiness Analyst
Background
The focus of the role is to undertake a review of current delivery processes in order to package them effectively as a FlightPath. The Operational Readiness Analyst will work across divisions and our acquisitions to adopt the FlightPath process and manage everyall areas of FlightPath release. This team is measured on the successful FlightPath launches.
Roles and Responsibilities
The job will consist of a few main areas:
Management of a portfolio of FlightPath creation projects along with CoE change initiatives
Build relationships and act as a Change ‘role model’ across the functional area/business
Review/analyse/present documentation/processes and data created delivered as part of Flightpath projects or initiatives
Ensure all collateral in the creation of CoE/Customer Success initiative meet guidelines and standards including approved governance
The Job - Overview
You will be setting up and reviewing new FlightPaths, improving internal processes, working with divisions to identify areas of concern in delivery. The size of projects and sectors vary substantially but the requirement to deliver an excellent customer experienceunderpins everything we do. You will work with the team to ensure a successful delivery through the lifetime of the onboarding.
Performance will be measured on project delivery, customer satisfaction and utilisation of your time. You will be dealing with various products, projects and divisions at any one time so you will need to be able to manage a number of tasks simultaneously.
This is an evolving role. There will be a focus on continuous improvement of the FlightPath process. We will constantly strive to empower our customers to self-serve through the use of user-friendly, structured documentation and videos, without compromisingthe customer journey. A dynamic approach will be required to question where these efficiencies can be found and then implement changes to the set up process where applicable.
Skill Requirements - Essential
A passion for delivering high quality customer service
Analytical and problem-solving skills
A drive to continually improve processes and systems
The ability to plan, prioritise and work on several projects at once
The ability to work autonomously and as part of a team with effective communication skills, actual and virtual
Ability to manage your own time and ensure project administration tasks are kept up to date at all times
Skill Requirements - Desirable
Data manipulation and importing
An understanding of relational databases and web technologies
Knowledge of Access and it’s products
The Benefits
Working in a fast paced, growing organisation with dynamic people who want to succeed
Performance based bonus
Dedicated and protected continuous professional development time
Benefits, medical, great social scene, good holiday package
Other
To work in accordance with the company’s policies and procedures
Any ad-hoc duties
We reserve the right to amend and vary these duties in line with business requirements

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